Tim Benna Email & Phone Number

 Responsible for the support of District Sales Managers across the region Directly accountable for Southern Alberta operations and sales results (18 stores) Completed a rebuild of team through hiring and recruiting, assessments, training, coaching and motivation P.R.I.D.E. value system implemented within the team to set the vision and expectations for conduct going forward Addressed and corrected loss prevention issues and increased profits after 3 month in role  Improved customer service standards to ensure long term customer retention and loyalty Through training and coaching, improved the professional selling skills of the team to improve overall growth in district.  All measureable metrics increased substantially in first year in role and have continued

 Responsible for increased sales, profits and team performance in the Peoples and Mappins divisions for Southern Alberta (17 stores) Special Event Champion for Canada. Taught and fostered growth in Special Events for Canada Commitment to continued improvement of the overall talent on the team. This included hiring and recruiting, assessments, training, coaching and motivation Maintained the highest of visuals standards with in the business Instilled and trained financial responsibility within the management group in order to align with the company’s goal of “returning to profitability” Accountable for clean up of all loss prevention issues and instilling a new culture around company standards Improve customer service standards to align with the companies measurements Direct reporting to the VP of Canada of overall results and measurements of region First year turnaround of controllable net profit of 29%  All measureable metrics increased substantially in first year in role and continued into following years Built a team that was recognized as one of the best in Canada

 Direct reporting of 3 district managers. Supported their development to achieve regional and personal development goals Responsible for the the overall regional operations to achieve desired results in sales, profits, and photography standards Ensured recruiting, hiring and training expectations were met through out the region Maintained the highest customer service standards were met or exceeded  Direct reporting of operational execution, regional sales results overall profits for the region to the Canadian General Manager  Developed a “Studio Visit Report”. This was implemented nationally and helped stream line operational expectations and created consistency with in the country Maintained personal proficiency in photography while meeting all photography certification requirements Executed first year turnaround of profit results Implemented and executed a detailed plan to improve labor, gross profit and portrait related sales ( received awards for Best Labor Improvement, Highest Gross Profit Improvement and Top PRS Improvement in Canada )

 Mentorship, guidance and accountability for of the five Western Region District Managers Trained the Western Canada Management Team in all elements of day to day operations Assumed full responsibility for all RadioShack and Rogers AT&T Wireless stores in Manitoba and Saskatchewan that included over 34 stores and 200 team members that produced over $50 million in annual sales Achieved and exceeded sales, profits and productivity targets through successful recruiting, hiring, training, and a hands on leadership and supervision style Executed the development of long and short-term plans to drive optimal performance and revenue growth.This resulted in an 11% sales increase and a gross profit increase in excess of 8% the first year Developed a Visual Merchandising program that was implemented and taught nationally Problem/Complaint resolution and all aspects of customer service Financial reports done monthly for Regional Manager and Vice-President

Business Admin, Business Administration And Management, General

Business Administration

Diploma, Computer Programming/Programmer, General