Tim Benson Email & Phone Number

Elgn, IL

• Oversaw a portfolio of around 200 accounts.
• Ensured prompt resolution of credit hold issues by reviewing and releasing orders.
• Utilized aging reports to gather payment on outstanding invoices ranging from 15-120+ days overdue.
• Collaborated with Sales, Customer Service, and Cash Application teams to resolve invoice disputes, deductions, and payment application issues.

Elgin, Illinois

Assisted the customer service department by entering and confirming orders to the customers, released orders to the production department, and helped with various projects.Reviewed open order reports to ensure all open orders were successfully processed and released.Updated customer pricing in Microsoft Dynamics Great Plains system on a weekly basis.

Elgin, IL

• Managed over 200 national and international accounts in the Inside Sales Group in the mobile and industrial hydraulics division.
• Provided excellent customer service to both internal and external clients, entered orders, and helped collect on delinquencies.
• Assisted customers with quotes, issued RMAs, and edited commercial documents for shipping purposes.

Rolling Meadows, IL

• Managed over a 150 accounts including major broadcast networks in the Broadcast & Television Systems Group.
• Collected on 30-365 day delinquencies, reviewing and releasing orders, and providing excellent customer service to both internal and external clients.

Hoffman Estates, IL

• Handled a calling queue of customers for the Outdoor Products Group specializing in financing lawn and garden equipment.
• Managed 70 business-to-business inbound/outbound calls per day, 80% collections on 30-90 day delinquencies, 20% customer service on customer calls regarding invoices, resolving problems with customer accounts, and.
• Helped increase yearly volume by between $1M-$3M per year through recommended credit line increases based on customer performance and review of financial statements