Tim Bowling Email and Phone Number

Direct management of 8 managers. Responsibilities include performance evaluation, coaching, feedback, issue escalation, growth, and building/supporting team culture.

Direct manager for 10 technical support staff. Responsible for performance evaluation, coaching, feedback, growth, and issue escalation. Additional responsibilities spanning customer escalation management and ongoing feature deployment.

Customer account executive for a large, multi-state rehabilitation and long term acute care hospital system spanning the United States. Core responsibilities include: ensuring technical support quality, building/maintaining strategic vision, software and infrastructure maintenance, cloud hosting (SaaS) operations, and product adoption. Specific duties include: project management/coordination, software upgrades, hosting operational oversight, indirect team management (15 staff), and urgent issue management.

Primary contact for 1 health care system in Iowa for their continued use of the Epic Professional Billing Management product while working predominantly with IT analysts, IT Managers, and Revenue Cycle Business Office management.

Primary contact for 3 health care systems in California, Ohio, and Wisconsin for their initial and continued use of the Epic OpTime Surgical Management product while working predominantly with IT analysts, IT Managers, and Operating Room management. Handled tier 3 support of technical issues including emergent issues, project prioritization, troubleshooting, administration, and code review.