Direct and manage software development projects and support issues from beginning to end. Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. Estimate the resources and participants needed to achieve project goals. Proactively manage changes in project scope, identify potential crises, and devise contingency plans. Coach, mentor, and motivate project team members and our support team. Influence them to take positive action and accept accountability for their assigned work.

Worked with SME within the Tyler Outdoor Solutions and California Department of Parks and Recreation teams to produce the document expectation and deliverable plans for the following content: Website Design, Third-Party API Strategy, System Security, Disaster Recovery, Replacement Implementation, Data Migration and Conversion, Implementation, Solution Modification and Upgrade Plan and Procedures, Test and Evaluation, Maintenance and Operations, System Maintenance, Help Desk Support, SLA Management, Configuration Management, and Process Improvement.Communicated contract/RFP requirements to the Tyler Outdoor Solutions SME’s through working sessions to complete task.

Direct and manage software development projects and support issues from beginning to end. Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. Estimate the resources and participants needed to achieve project goals. Set and continually manage support and maintenance expectations with team members and other stakeholders. Proactively manage changes in project scope, identify potential crises, and devise contingency plans. Coach, mentor, and motivate project team members and our support team. Influence them to take positive action and accept accountability for their assigned work.

Direct and manage software development projects and support issues from beginning to end. Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. Estimate the resources and participants needed to achieve project goals. Set and continually manage support and maintenance expectations with team members and other stakeholders. Proactively manage changes in project scope, identify potential crises, and devise contingency plans. Coach, mentor, and motivate project team members and our support team. Influence them to take positive action and accept accountability for their assigned work.

Oversee the progress of business development. Managing new partner relationships and evaluate existing partnerships to ensure retention is at a high level. Establish long-term value amongst our partners. Effectively communicate partner expectations to team members and stakeholders in a timely and clear fashion. Identifying opportunities to reach new partners by researching our market. Continuing to build relationships based off of trust, respect and appreciation of each other’s value.

Direct and manage software development projects from beginning to end. Develop full-scale project plans and related documents. Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. Estimate the resources and participants needed to achieve project goals. Set and continually manage project expectations with team members and other stakeholders. Develop and deliver progress reports and presentations. Proactively manage changes in project scope, identify potential crises, and devise contingency plans. Coach, mentor, and motivate project team members and contractors. Influence them to take positive action and accept accountability for their assigned work.

Planned, directed, and evaluated immunization programs and projects consisting of but not limited to the following: Vaccines for Children (VFC) program, Vaccine Preventable Disease Surveillance Program, Perinatal Hepatitis B Prevention Program, and the Immunization Information System (KSWebIZ) Program.Shared and collaborated project knowledge with the Health Promotion Bureau, Cancer Prevention and Control Program, Kansas Foundation for Medical Care, Immunize Kansas Coalition, KU Cancer Center, various state immunization programs, and Centers for Disease Control and Prevention. Executed hiring and stationing six regional nurses in order to build trust and communication with providers throughout the state to increase immunization rates and decrease missed opportunities.Continually adjusted program plans to meet changing requirements and priorities, and execute organizational goals and objectives.Motivated and unified a team which had been previously siloed in their individual programs.Strengthened our program’s relationship with the Centers for Disease Control and Prevention through effectively marketing the state’s immunization program to our peers and partners.Protected personal health information in compliance with HIPAA.Organized and prepared the Mid-Year and Annual CDC’s Cooperative Immunization Agreement Grant.Presented at the 2015 Immunization Awardee Meeting per the request of CDC representatives.Served as Subject Matter Expert for the Immunization Program.Lead discussions on problem solving, a wide range of planning techniques, and directed efforts to refine detailed, workable plans for the Vaccines For Children providers and Immunization Information System users within required timeframes.

Managed the Vaccines for Children (VFC) program, which consists of statewide vaccine distribution, accountability, assessment, feedback and education.Developed a proposal for executive approval and started the process of implementation for six regional nurse positions throughout the State.Assisted in planning, directing, and evaluating immunization programs and projects.Planned and presented at the Kansas Immunization Conference.Assisted in preparing the Immunization grant objectives for the Centers of Disease Control and Prevention.

Trained owners, administrators, office managers, nurses, school nurses, IT personnel, and other new users on the Immunization Information System (KSWebIZ) within the state of Kansas via On-site or Webinar/GoToMeeting meetings.Provided direct customer service and technical support via remote desktop. Conducted all re-trainings for our 1,600 users to retain a high customer satisfaction of KSWebIZ, via On-site or Webinar/GoToMeeting meetings.Developed pre-recorded online trainings for the Immunization Information System (IIS).Tested new enhancements ensuring that software releases were bug free before presented to the customer.Provided feedback to the product development team for features/functionality improvement and was an advocate internally for the customer.Developed training materials for KSWebIZ and our School Module for our end users biannually to remain current with our system changes.Created satisfaction surveys to retrieve feedback from our end users.Presented at our State Immunization and School Nurse Conferences multiple times on the Kansas Immunization Information System (KSWebIZ).Contacted potential providers, county health departments, schools and pharmacies to present Online Demonstrations of KSWebIZ.Resolved users concerns and questions on a daily basis whether assisting the helpdesk or when users call me directly.

Promoted rapidly from sales to trainer based on strong technical, communication and training skills.Explained complex concepts in a simple and user friendly way, such as how to individualize it for the workflow of each business.Instructed customer's organizational staff members on the document management software.Trained Administrative/User/Advanced User/Auto Template Manager/ Denial & Reimbursement Manager and Deposits & EOMB sessions over GoToMeeting.com.Used Team Viewer to troubleshoot and help customers via remote desktop.Designed and developed power points for customers’ use during training sessions.Tested new software version/builds before presented to the customer.Trained and orientated new staff on all training sessions.Tested new software version/builds before presented to the customer.Contacted potential customers and presented Online Demonstrations of the MedFORCE software as Account Executive.

Streamlined administration in compliance with federal, state and local requirements for a failing facility in Onaga, Kansas. Improvements focused on personalized quality care for each resident.Implemented marketing campaign, resulting in a 35% increase in residency.Reshaped employment environment through mentoring, training, team building and retention activities. Hired sufficient staff and integrated them into new culture resulting in improved morale and productivity.Oversaw and participated in recruiting, counseling, mentoring, organizational development, contract negotiating, events, and accounts receivable/accounts payable.Implemented detailed budgets for facility operations, tracked actual expenses, and reviewed exceptions.Directed daily department head meetings and implemented bi-monthly in-services for 35 employees consisting of medical, business office, activities, dietary, social service, medical records, MDS, therapy, maintenance, and housekeeping employees, resulting in improved quality of care. Resolved conflicts among employees and improved employee relations.Implemented detailed budgets for facility operations, tracked actual expenses, and reviewed exceptions.Oversaw the development and implementation of dietary, maintenance, environmental systems and made recommendations to assure compliance with federal, state and local requirements.