1.Product engineering with 14+ years of experience in consumer electronics ,for example HTC smartphone, Google pixel /Google pixel 2 / HTC Vive VR , IoT5G , BenQ Projector , BenQ LCD TV.2.Specialized in Engineering NPI and reverse engineering domains from early DFX to end product and sustaining.3.Proificent in manufacturing and RMA repair engineering fixture/Jig/diagnostic tool development CFA and Risk managment4.Service operation and strategy ODM management DFX NPI management and BOM management fully delivering tangible results from amiguos business enviroment.Industry Experience :1.Experienced in consumer electronic for example smartphone HTC brand / Google brand / HTC VR Headset 5G device IOT product.2.Good to learning new technolgy good communication abilities.Technology experience:1.NPI Management global customer service ramp up readiness evaluation.2Risk mitigation and operating optimization.3.Develop the Hardware repair / software diagnostic / fixture / Jig defining service documant.4.RMA and global repair operation 5.ASP /repair center management and audit process optimization6.ODM management.7.Product Technical Training8.DFX Design for Serviceability9.CFA / Field quality analysis and management.10. Call center Tire 4 support.
-
專案管理緯創資通 -
Pr Engineer For Vive宏達電 2022 - PresentTaipei1.Pr Engineer repsponsible for new VR Headset technical related to global customer servcie for example HTC Vive Elite Vive Pro22.Develop service documents for example service manual service advisory troubleshooting guide repair guide. -
Service Pm宏達電 2020 - 2022Taipei1. ODM smartphone for service cost parts supply WRR goal.2.Align the service level agreement with Business PM and service contract signed.3.ODM product validation date and OOW price to vendor system4.Sample plan and shipping to authorized repair center 5.Service product warranty card.6.NPI managment and RMA and global repair center management and audit process.
-
Smartphone Sr Engineer宏達電 2016 - 2020Taipei1.Google pixel / Google pixel2 Hardware /Software after service repair training repair line building in US and Poland .2. Repair tools/Fixture development.3. Service material and Service BOM management.4.Daily report validation and triage on site in US
-
Region Service Sr Engineer宏達電 2014 - 2016Taipei1.EMEA authorized repair center audit and training for example CTDI Euro.2.South Asia authorized repair center audit and training for example TVS Electronics.3.Asia Pacific aurhorized repair center auit and training for example Phonebiz.4.Repair material usage and inventory management in ASP5.KPI management and ASP certification
-
Product Service Engineer宏達電 2010 - 2014Taipei1.Product Service Engineer , responsible for new smartphone technical related to global customer service for example HTC derire series , HTC butterfly series HTC One series.2.Develop service document for example service manual , service advisory , troubleshooting guide , repair guide.
-
Customer Service Management瀚宇彩晶 Feb 2009 - Mar 2010Taipei–Keelung Metropolitan Area -
Benq Asia Pacific Customer Service Engineer明基電通 Feb 2004 - Sep 2007台灣 桃園市BenQ Asia Pacific Customer Service Engineer
Frequently Asked Questions about Tim Chen
What company does Tim Chen work for?
Tim Chen works for 緯創資通
What is Tim Chen's role at the current company?
Tim Chen's current role is 專案管理.
What schools did Tim Chen attend?
Tim Chen attended 國立中央大學.
Who are Tim Chen's colleagues?
Tim Chen's colleagues are 杨玉顺, 吳季虹, 李章辉, Leo Kuo, 刘博权, 倫 Frank, Pavan Kumar B.
Not the Tim Chen you were looking for?
-
1calyxtechs.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial