Facilitate the growth of your online sales by partnering with Shopcreator, one of the country’s leading providers of complex Ecommerce solutions. We design and build bespoke ecommerce solutions tailored to match your individual requirements. This includes payment providers, ERP systems, CRMs and custom in-house applications. We understand the challenges that come with bespoke B2B integrations and the importance of performing a detailed requirement analysis up front.Our range of professional ecommerce services includes initial consultancy, design, implementation, back-end systems integration, hosting, training and on-going support. To learn more about how we can help you achieve your business objectives, please contact me on the details below. I look forward to hearing about your business.✉ t.coghlan@shopcreator.com ☏ (0113) 287 8437◍ https://www.shopcreator.com

• Champion for driving service excellence• Manage the staff of the service desk• Implement a personal development plan for staff of the service desk• Develop, manage, measure and report on key service-level metrics, including average response time, first-contact resolution rate, mean time to resolve, and end-user productivity• Perform end-user satisfaction surveys (transactional and periodic), and develop action plans to address areas needing improvement• Be an active member of the change, release, asset and problem management teams• Leverage service desk best practices and process frameworks, such as the ITIL, to drive continual process improvement• Perform trend analyses, and develop action plans for improving service timeliness and reducing costs

Web Designer and UX Front-end Developer, building modern web solutions that provide great user experiences across multiple browsers and devices. Passionate about create high quality code that complies with industry standards and staying up to date with industry trends. Working with Technical Accounts Managers to generating ideas that can be developed and applied to external and internal projects. Participate in all phases of the projects including requirements, design, development, site reviews, test support and documentation, while also reviewing design and development work performed by others. As as when required I would also provide 2nd/3rd line support to out clients and partners.