Tim Cooke Email & Phone Number

Norwich, England, Gb

Responsible for the design and delivery of appropriate programmes to enhance the effectiveness of businesses and enable them to make the difference for their business, their key stakeholders, their staff and customers.

Uk

Leadership facilitator, consultant and experienced public speaker working in the organisation's Performance Excellence team. Extensive experience of public speaking on a large scale to sizeable audiences.One of six leadership development facilitators/consultants who worked with all levels of our leader / manager populations in all things leadership, business management and development. Worked with many business divisions including branch banking/retail, Corporate and Commercial, Wealth, Coutts, Adam and Company and Ulster Bank (Ireland), Finance (Poland), and 3 spells with Manufacturing teams in India (receiving Outstanding Achievers Award from MD for India for outstanding contribution to RBS India). Have undertake many bespoke projects as required by businesses which involve significant stakeholder management with key business leaders, needs identification, design, testing, delivery and coaching of a wide variety of business solutions. Also included design, delivery and maintenance of the key Helpful Leadership Academy programmes for business.Took on lead delivery role for roll out of pan-bank culture changing leadership programme to 20,000 plus leaders of RBS (3 separate phases), across various countries including 3 visits to India to build a conference team for the India phase of the roll out.Award winning professional facilitation of a wide variety of business events, including meetings and workshops for groups as small as 6 people through to national and pan-bank conferences of up to 350 people (eg. national Retail Roadshows, RBS Scotland conferences, NatWest bankwide conferences in UK and abroad). 1 to 1 coaching with managers and senior business leaders at all levels in leadership, behavioural aspects and business.Wide and extensive experience in leadership and business management across various functions and frontline roles. (See previous roles below).

London, Norfolk & Fenlands

Responsible for 3 Retail Area networks (London Areas, Norfolk & Fenlands) running business operations across all measures of the business scorecard ie. People, Income, Customer Service and Control/Compliance . Achieved 3 national awards - recognition as a top achiever in 2005, 2006 and 2007 across all areas of the business scorecards.

Norwich City Office, Bury St Edmunds And Great Yarmouth Linkages

Responsible for all aspects of managing the business performance and people management across business scorecard, consistently exceeding business objectives in key locations of the Region. Officially recognised as top achiever in London/East Region for 4 years. Managed migration project to saturday working operations. Specific remit to manage significant change / restructure project of Bury St Edmunds whilst maintaining BAU branch operations, migrating all processing responsibilities to outside support centres, 2 branch closures of sub-branches and managing staff count from 34 to 16 staff across a 2 year period.

East Regional Office, Nottingham

Sole responsibility for Norfolk and Fenlands Areas - key role to coach and develop all branch managers in maximising business performance and people management. Facilitator for numerous management training projects and project manager for the introduction and implementation of the Investors in People (IiP) framework across the two areas, achieving external IiP accreditation for East Anglia region end of 1997. Internally accredited IiP assessor.

East Anglia

Responsible for the ongoing identification, needs analysis, design and delivery of all training needs / business solutions and programmes for East Anglia Region to enhance business performance, through a team of remotely located staff. High level stakeholder management liaising with and reporting to all Regional heads and MD on a daily basis. Awarded the national award of No.1 Region for HR and Training across all 4 quarters in 1995.

Business - Senior Managers Office

Realationship management, needs and lending analysis, assessment, sanctioning, customer site visits, applications, report writing for a business portfolio of business in the small to medium business sector.

Chief Managers Office

Variety of roles supporting Corporate Chief Manager and Corporate Account Executive in the relationship management of mid-corporate sector. Day to day relationship management, lending management, business and financial analysis, report writing, prospecting and servicing of Corporates (and their directors) needs through corporate offerings, products and services.

Kings Lynn Branches

Fulfilling all of the traditional branch roles through the Management Development programme - cash management, administration, sales and servicing, personal and business lending, relationship management, securities, foreign exchange and contracts, investments and money markets, share dealing, Senior Manager's assistant role and others.Provided me with a very solid foundation in all key aspects of banking - customer service and sales, relationship management, lending, organisation, admin, control and security.