- Conduct market research and competitive analysis to identify key business partners; recommended new product features tomanagement to drive customer engagement- Drive service sales through informed, casual conversations in Quarterly Business Reviews with customers- Organize and create SOP for Customer Success motions to enable a repeatable, successful process that engages customers and growsour business

- Identified trends and opportunities; recommended new product features to web developers and marketing initiatives that increased revenue by 25% in first quarter- Orchestrate client pipeline through Salesforce identifying leads that increases sales teams growth opportunities by 15%- Design and implement systems of automated data collection and analysis that reduced manual labor by 75%, adding more time to prospect clients- Supervise project portfolios and provided regular updates to key stakeholders to ensure timely and effective decision-making; introduced a project tracking dashboard that reinforced visibility into project health, reducing project delays by 20%

- Boosted product sales by 12.4% and increased retention 7% through the development of a comprehensive training manual for Sales Executives, consulting customer-facing teams with the skills to sell the product- Analyzed market trends to develop a prospecting strategy for Enterprise data-as-a-service software to effectively target small business accounts; increased average RRM by 12%- Orchestrated the execution of custom orders of 300+ vehicles across 6 locations for multiple large organizations; managed a team of 60 employees and managed project timelines, budgets, security assessment and quality control measures, resulting in a 100% on-time delivery rate- Optimized the onboarding workflows using data analysis and customer feedback to increase overall customer satisfaction by 7%, sales by 8.2% and operating profit by 11.3%- Served as escalation point for issues that impacted client’s productivity and satisfaction- Implemented a robust business development review process that included key metrics, ROI analysis, and SWOT analysis; presented monthly to stakeholders and customer accounts