Working as part of the customer experience team and managing over 60 colleagues to achieve exceptional customer service and sales targets through positive engagement, check-out efficiency and product availability.- Provide a pivotal point of contact between management, co-workers, customers and external businesses.- Proactive assistance for customer and colleague needs.- Manage schedules, complete daily checklist, distribute and record cash management and carry out additional administrative duties.- Assist colleague training and development.

Worked across Sales, Marketing, Finance and Community departments assisting administrative duties, customer service and match day events. Communicated with supporters and businesses over the phone and email, managed seasons tickets and match days sales.