Manage delivery for the account and serve as the first point of escalation for delivery• Accountable for overall delivery across multiple projects in the engagementsLiaise and manage collaboration between horizontals to bring in synergies and ensure successful deliveryEnsure enagement objectives are in continuous alignment with evolving business direction• Monitor continuous improvements in cost, quality, efficiency and productivity measured through Customer Satisfaction ratings• Bring thought leadership and drive Innovation & Transformation

Accountable for delivery of Applications portfolio that includes Application Transformation, Enterprise Applications (Oracle, Salesforce) and Mobile Applications.• Accountable for overall delivery across multiple projects in engagements• Monitor continuous improvements in cost, quality, efficiency and productivity measured through Customer Satisfaction ratings• Responsible for Revenue growth and Margin improvement

• Led a complex multi-year, multi-million dollar Omni-Channel Customer Engagement transformation for www.education.ti.com – transformation of 100+ web/ in-house applications, consolidation of millions of customer records to create a single source of the truth that represents all channels and customer touch points.• Architected an engaging online commerce storefront that delivers adaptive content and is integrated with product pricing and promotion data • Integrated repository of digital assets so that digital assets can be embedded into Customer Relationship Management (CRM) and online commerce workflows• Developed Advanced customer analytics to gain insights from data captured from customer interactions across various channels• Architected and implemented a Global Integration Platform between the TI-Nspire software, education.ti.com, TI eCommerce Store, Oracle ERP, and CRM applications• Led the architecture, design and implementation of Oracle Applications globally• Led a large Application Modernization initiative which included a re-architecture of the Content Management System (Teamsite), revamping of the website, recreation of application, creation of flexible Information architecture, creation of Enhanced Search solution with Search Engine Optimization (SEO) and enhanced Web Analytics using Adobe Analytics to provide informative metrics for the organization. • Elected to Technical Ladder as a Member, Group Technical Staff (MGTS) by Technical Council at Texas Instruments, Inc., for excellence in technical contribution to the organization’s success

Responsible for Designing, Developing and Implementing Policy Administration System catering to North American property and casualty (P&C) insurance industry. (this company was later acquired by Majesco)• Led a team in designing and developing Policy Administration System, the flagship product “Renaissance” for the start-up company • Responsible for designing and developing Policy Administration module, consisting of functionalities like Policy underwriting, endorsements (including complex out-of-sequence endorsements), automatic cancellations, Rating engine, billing, commission calculation, ad hoc reporting and task-scheduling• Designed and developed the Rating Engine which is the heart of the system• Member of the core team in designing and developing Claim Processing and Accounting modules• Responsible, Accountable and SPOC for delivery for Implementing the system for Superior Insurance Company