Tim Dolan Email & Phone Number

Shelton, Connecticut, United States

Meriden, Connecticut, United States

• Primarily responsible was managing NRG's highest-valued customers and brokers by advocating across multiple functional groups to enable delivery of outstanding customer experience throughout their resolution journey
• Day-to-day tasks were to resolve complex customer issues and requests related to contracts, billing, and payment across multiple systems and product offerings, working with relevant functional groups to ensure.

Meriden, Connecticut

• Supervised team of up to 13 Sales Supports Specialists, who worked closely with customers, brokers, and sales team that handled Upstate NY, Pennsylvania, Ohio, and New England Regions. Team was responsible for.
• In addition, I met my critical performance measurement, employee engagement, for eight years it was in place. In all but one of those years, score was perfect 100%.
• Led project team to develop and expand our relationship with outsourcing company Genpact International. They generally helped us with data entry setups and processing manual Matrix contracts. They had 7 Genpact team.
• I was promoted from my Sales Support Specialist position on 10/2008.

Berlin, Connecticut, United States

• Pricing Analyst's responsibilities are pricing individual and aggregated electric deals by collecting, organizing, analyzing, and using Excel and Accessing customers' data.
• I worked closely with Account Executives and external brokers to execute best pricing for customers.
• Maintain weekly and daily gas and electric sales reports

• Spearhead all sales reporting for North American sales, quarterly market competitor analyses, sales forecasting, and monthly ad hoc report generation for a manufacturer of life science products with $400M in annual.
• Develop and implement sales incentive plan for direct and distributor sales, including reporting metrics.
• Institute data warehouse with product and channel reporting hierarchy while maintaining company's data warehouse.

Newtown, Connecticut, United States

• Prospected existing customers to sign expired warranties. Reclaimed 75% of non-renewing warranty/service customers and generated $.9+M in annual revenue.
• Worked closely with the marketing department to plan, create, develop, and manage promotional marketing strategies for service contracts.
• Promoted from Group Leader/Credit and Collections, reduced aged accounts from 70 to 43 days.

Brewster, New York, United States

• Interfaced with customers at the beginning of the mortgage foreclosure process to assist with repayment options or sell their property. Recommended sale pricing and schedules to local managers. Established property.
• Promoted on meri from Senior Collector on 1/1997.

Stamford, Connecticut, United States

• Managed daily international and affiliate receivables, related monthly reconciliation of three bank accounts, and inventory field audit projects for a medical implant division with $50M in annual sales of hip/knee.
• Acquired Joint Medical Products 6/95. Was promoted from Credit and Collections Representative.

Garden City, New York, United States

• Trained, scheduled, supervised, and motivated 14 collection staff within charge-off collections department.