Tim Eclair-Heath Email & Phone Number

Stratford-Upon-Avon, Gb

International, Global, Oo

Houston, Texas, Us

Houston, Texas, Us

Houston, Texas, Us

Scottsdale, Az, Us

Scottsdale, Az, Us

Scottsdale, Az, Us

Programme management responsibility for the successful delivery of multiple JDA solutions within the Retail / Supply Chain environment utilising on shore, near shore and offshore consultantsProject GovernanceProject Financial ControlResource Management / Supervision - Team of Business Consultants, Technical Consultants and Solution ArchitectsAccount Management / Client Partner / Engagement ManagementPre-sales / Sales support / Sales proposal creationPrimary Products: Enterprise Store Operations, Space and Category Management, Allocation and Replenishment for Retail.

Scottsdale, Arizona, Us

Project Lead for both the Development and Test phases of the project working with a global fuel company to replace their Site Systems (the hardware/software used to operate a Service Station) on their retail sites in 11 countries and circa 2500 sites. I am responsible for the successful delivery of customer specific enhancements requiring development work and management of the test phases for each country. Both elements involve co-ordination and negotiation with the customer’s resources, third party resources working on behalf of the customer (both on and off-shore) as well as other suppliers who provide hardware software and interfaces to other existing systems.Managing a team in the UK and USA, I work to deliver the customer’s requirements on time and to quality, whilst ensuring consistency across all markets in the Global Solution.As well as the initial market deployments, I also manage on-going development work to upgrade the earliest deployed markets onto the most recent deployment ready versions at a rate of one major global upgrade every 6 months.

Managing a team of 6 other Business Process Design Managers (BPDM) and acting as the main point of contact within MAB for all business process or technical work required prior to a project commencing and ensuring that BPDM resource is allocated and managed effectively to produce a documented "as is" and "to be" process, the role also involves:Definition of the business case and success criteria, and agree ownership with a senior project sponsor.Prioritise business requests to ensure the benefits are delivered in the most appropriate and beneficial sequence.Present requirements and business case to the project steering group for sign off and progression.Ensure clear communication of the requirements into a larger project team, or manage through to delivery where the scale of the project permits.Review and evaluate delivery of the initial business requirements against success criteria. Build market & sector knowledge within the team to understand industry best practice and identify potential improvements, incorporating these into the MAB IT and Business strategies.As well as managing the team, I have responsibility for all requirements around Outlet Back Office (Stock, Supply Chain & Replenishment) and Outlet Customer facing processes (Point of Sale, Service Productivity, Session Management) and consequently interact with a large number of stakeholders across the business.

Responsible for the definition, development and implementation of standardised processes to support the rollout of a web based supply chain and inventory management system in 24 different branded concepts. This was the first web based solution implemented by MAB and was budgeted to deliver an improvement in food and drink waste of circa £7m p.a. against the base case at the start of this project. Key responsibilities of this role were:Define and implement the approach to standardisation of all data within the system, a different approach to that of the legacy system.Devise and implement a process for electronic ordering of food and drink items and central invoice reconciliation to drive better supplier performance and deliver £1.2m of benefit in the supply chain. Incorporate the revised solution to work with legacy accounting and reporting systems.Manage prioritisation of developments and software releases and manage the testing resources to ensure Agree concept specific approaches utilising core functionality and data.Work with system end users to ensure appropriate levels of usability and interpretation of results to ensure operational delivery of the benefits case.

In this role I was responsible for the project management of the menu development, training and launch process across 7 different concepts in the restaurant division of the company, comprising approximately 600 outlets.Significant planning and evaluation involving multiple project critical paths, spending a lot of time working closely with all the functional areas involved to achieve success. Co-ordination of resource to compilation and enter of multiple menu databases into the point of sale and stock systems and validation of these against training materials. Management of point of sale testing resources prior to menu launch.Allocation of resource to ensure that all outlets received the appropriate products, training materials and training to enable menu change.

Worked within the HR function to ensure that all Back of House training was delivered across 150 outlets including all new acquisitions and refurbishments.Managed a team of 3 kitchen trainers.Standardised process for opening new outlets.

Reported to the General Manager with responsibility for training and retail staff recruitment for 70 public houses, generating annual turnover of £29m and profit of £7.2m.

Operations management team in two public houses, one community based and drinks focused, the other a destination venue, almost entirely food focused.

Education record

Studying For A Post Graduate Diploma, Multi Site Leadership