Tim Edwards Email & Phone Number

Leominster, Massachusetts, United States

New Hampshire, United States

Hudson, New Hampshire, United States

Boston

Providing world class customer service to both customers and clients through education, creative problem solving and instant response.

Boston, Massachusetts

Led Field Operations team through the two largest store launches in our market. Streamlined processes and implemented standard work including 5S, SOP’s and daily checklists at all levels. Also led in store operations for fulfillment of customer orders including training and motivating leads and operators to meet production targets while constantly improving processes.

Chelmsford, Massachusetts

Call center operations providing white glove service for American Express Platinum card holders. Planning entertainment for cold holders including the procurement of event tickets, vacations, gifts etc.

Tampa/St. Petersburg, Florida Area

• Assist clients through the process of buying, selling and investing in properties.• Lead generation and marketing.• Developing and updating business website and social media profiles.• Coordinating and attending appointments, closings, showings, classes and Keller Williams training and sales meetings.• Showing property.• Contract negotiations.• Completing, submitting, uploading and filing real estate contracts and associated documents.• Coordinating and meeting with home inspectors, appraisers and other vendors as needed.• Acquiring bids for repairs, communicating with contractors and coordinating projects to conclusion.• Staying knowledgeable of current mortgage rates and news, as well as changes in real estate law and ethics.• Designing and distributing flyers, newsletters and other promotional materials.• Promoting and holding open houses.• Creating and implementing paper and electronic filing systems for records, correspondence and other materials.• Developing marketing plans for listings.• Maintaining, managing and expanding client databases. Data entry.• Researching active, pending and sold listings to develop comparative market analysis (CMA) reports.• Responding to emails, text messages and phone calls promptly and professionally • Preparing listing presentations, taking photographs of the property and staging the home.• Attending classes for continuing education in order to maintain an active license status and to further professional skills.• Staying on top of the latest technology available for utilization in the real estate market.

Member of leadership team that managed the most successful Kiva building launch to date. Led the building get-clean program on night shift increasing productivity that resulted in finishing 2 weeks ahead of schedule. Structured daily feedback report that drove success from the low 50%-range to the upper 70% range.Increased productivity in struggling department by improving product flow and implementing standard work.

Increased productivity by 50% in a previously unsupervised department within 2 months of starting.Achieved a marked improvement in quality

Customer Service, Logistics management, Order Processing.

Ba, Business Management

Business Administration And Management, General