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My career success originates from two fundamental characteristics. First, I am a compassionate leader. Many companies struggle to recruit, hire, engage, and retain employees, especially in high-demand work environments and competitive industries. Top performers thrive when their leader provides clearly communicated and documented roadmaps that set strategy across teams to work collaboratively and without adversity. I have an infectiously positive attitude coupled with emotional intelligence/EQ that brings out the best in product and UX design teams. This is the culture that I create to attract and retain top talent.Second, I am customer-obsessed. I work tirelessly with CEOs, founders, and investors to see the big picture while simultaneously understanding the details, then spearheading innovation to develop usable and sellable products desired and used by global customers. I have worked as an executive leader in small and medium SaaS companies in industries including EdTech, FinTech/Payments, InsurTech, eCommerce, and online checkout with startup cultures. I understand that impactful leaders need to go beyond setting a strategic vision to drive results.Examples of high return outcomes that I have delivered in hypergrowth companies:► Critical component in startup exit for Scholly's acquisition by Sallie Mae. ► Lead 3-year product development roadmap for La Calle Group to enhance existing EdTech platforms (Continued and Simucase) and drive the delivery of a modernized re-platformed legacy system.► Led the primary eCommerce offering for Blackhawk Network during the onset and continuation of the pandemic to support greater than 200% YOY revenue growth compared to other areas of the company operating at <25% of budgeted revenue.► Launched, implemented, and supported Gift Card Curbside Pickup for Kroger stores in response to COVID-19. Unveiled product in a preliminary pilot in <8 weeks, rolled out the final product to 2K stores in 14 weeks, and all 10K+ stores in a total of 6 months.AREAS OF EXPERTISEExecutive Communication | Strategic Partnerships | Cross-functional Collaboration | GTM & Product Marketing Strategy Product Management & Voice of Customer | SaaS Development Lifecycle | Agile Methodologies | API Ownership | People & Culture | Team Leadership | Coaching, Mentoring, & Training | Program Management Strategy | Budget & Financial Management | Technical Innovation & Insights | SaaS | Start-ups/Startups | Executive Level Strategy
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Senior Vice President Product ManagementWolfe, LlcPortland, Me, Us -
Toptal Product Management ConsultantToptal Ltd Apr 2024 - PresentMember of the Toptal exclusive network of Technology Professionals that connects the top 3% of freelance Product Managers (and other disciplines) around the world with leading companies for various projects. Toptal members and client opportunities are matched providing fast-tracked connection of talents and needs. Currently working with a fast-paced startup in growth mode to align delivery with roadmap execution. -
Senior Director Of Product ManagementSallie Mae Jul 2023 - Apr 2024Newark, De, UsArrived at Sallie Mae as part of the acquisition of Scholly, Inc. -
Vice President Of Product ManagementScholly, Inc. 2022 - Aug 2023Los Angeles, California, UsScholly is passionate about making higher education accessible and affordable to all. Work with the organization to collaboratively align on product vision and strategy to address current and future market needs. Provide additional leadership to the dynamic teams responsible for the full product lifecycle of all Scholly products.Work closely with all stakeholders while contributing to an awesome culture. -
Chief Product Officer, Continued & SimucaseLacalle Group Apr 2021 - 2022As chief product officer of this $30M EdTech, subscription-based software solutions company, I spearhead the long-term strategic plan by creating and aligning the product portfolio roadmap and directing teams to build innovative next-generation learning platforms. I lead product strategy for 2 platforms: CONTINUED, a high-quality continuing education software platform for licensed and certified allied health professionals, and SIMUCASE, a clinical simulation and personalized learning platform. PRODUCT STRATEGY:►Evaluate product concept for new cloud-based SaaS single instance multitenant architecture. Direct product and UX design teams to build usable and sellable learning platform, edging out competitor platforms.►Establish and enhance product research strategy, including assessment and implementation of product analytics framework to attain product insights.►Research and track competitive market and assess threats to and opportunities for the overarching business.►Identify risk issues related to accessibility and privacy (CCPA, etc.) across platforms, and spearhead initiatives to bring company and product platforms into compliance.TALENT MANAGEMENT & DEVELOPMENT:►Restructure organizational reporting structure to combine UX design team with product management function, creating more cohesive and optimal process from product concept to rollout and impacting product quality and delivery timelines.►Assess team skills against product development goals. Recruit, hire, and develop nine product management and user experience (UX) design team members, aligning technical strengths with product delivery expectations.►Initiate and attain wide-scale, external agile training across product management, technology, and PMO teams. MARKET GROWTH PLAN:►Collaborate with sales/marketing and educational subject matter experts to define GTM strategy.►Drive entrepreneurial spirit within incubator company (Simucase) to strive for rapid enhancement and revenue growth. -
Director, Product Management - TechnologyBlackhawk Network 2020 - 2021Pleasanton, California, UsI joined the startup firm, CashStar in 2013, and for 4 years, I initially established and managed a team of scrum masters and ultimately a team of product managers to position the company for growth and acquisition. CashStar created a suite of digital prepaid card technologies developed to focus on the 1st-party market. The 1st-party segment of the gift card market has been the fastest-growing segment, and Blackhawk significantly increased its footprint with this acquisition. The union of the two companies expanded CashStar's footprint into the third-party segment.I was promoted from Group Product Manager to Director, Product Management, to lead strategy and direct product teams to fulfill corporate objectives.DELIVERED RESULTS:►Directed recruiting, hiring, and professional development for product management team as well as strategic vision and roadmap execution for B2B and B2C products. ►Established data and formula-driven prioritization model in collaboration with CTO and product leaders/peers.►Elevated Blackhawk-hosted, white-label product by embedding new functionality, UX upgrades, and accessibility improvements for product used by Kroger, Giant Eagle, and other large retailers. ►Created API strategy for 3rd-party B2C e-commerce gift card mall; piloted product with multi-sided market launch partner Rakuten and Evite before launching market wide and reaching $8M in Y1 revenue. ►Rapidly developed (8 weeks to pilot) gift card activation for curbside pickup, a product innovation in response to COVID-19 that expanded to 10K Kroger stores after successful pilot. -
Group Product ManagerBlackhawk Network 2016 - 2020Pleasanton, California, UsFollowing the acquisition of CashStar, Blackhawk Network retained and promoted me to lead the product portfolio of cross-platform offerings worth $30M in annual revenue. I led 3 product managers and the B2C product roadmap across multiple scrum teams. DELIVERED RESULTS:► Launched innovative product features from ideation to GTM strategy and execution with launch partners like Starbucks, Nordstrom, Tesco, and The Home Depot. ►Built out digital wallet payment capabilities, including Apple Pay to unlock new channels and e-commerce markets; digital wallet payments accounting for more than 25% of all payments on the platform. ►Directed product management for core platform B2C and B2B offerings, delivering 85% of the business unit’s total revenue ($45M) with clients like Uber, GrubHub, and IKEA.
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Senior Technical Product Manager / Senior Manager, Agile Product DeliveryCashstar 2013 - 2016Portland, Maine, UsI joined CashStar in 2013 as Senior Manager, Agile Product Delivery, to drive transformation for the startup, positioning the company for growth and acquisition. First, I evaluated the existing team and hired scrum masters to increase team stability and improve the predictability of product delivery. I then spearheaded restructuring to implement individual contributor scrum masters within the teams.This new model of embedding scrum masters was adopted by Blackhawk Network in 2019 and was implemented across 400+ people and 60+ scrum teams enterprise-wide.In 2015, I drove technical product management as CashStar’s Senior Technical Product Manager for SaaS eCommerce products focused on credit card-based payments, machine learning fraud prevention, digital wallets, platform configurability, third party integrations, and introduction, enhancement, and maintenance of APIs, mobile-centric SDKs, and application frameworks.In this role, I launched market-disrupting features across B2B and B2C customers, including GAP, Nordstrom, Starbucks, and Tesco. I had the sole responsibility of supporting ApplePay, GooglePay, PayPal, VPLN gifting alternatives, and closed-loop gifting.I concentrated on payments, digital wallets, email/text notifications, content management infrastructure, externally-facing APIs, product configuration tooling, and cross-platform infrastructure. -
Project ManagerWex 2012 - 2013Portland, Maine, UsProject Manager on global implementation of Oracle Fusion Human Capital Management and Taleo Talent, Performance and Compensation Management. Extensive integration with ADP PayForce and multiple backend benefits providers in conjunction with implementation consultant. Coordination of resource-constrained internal staff and consultant resources. -
Product Owner/Database Administrator/Business AnalystVertafore 2000 - 2012Denver, Co, UsMy foundational work experience in the insurance industry influenced my ability to leverage transferable knowledge to join Vertafore, a software solutions provider for insurance companies like Geico, American Family Insurance, and The Hartford.I expanded my role by assuming the database administrator responsibilities, learning and executing a critical technical component of the product management process. As a result of taking initiative, expanding skills, and experience, I was promoted to the first-ever product owner position in the company.As product owner, I oversaw a $12M product portfolio, including Enterprise InsurTech policy and claims administration product, developed and launched a standalone policy billing system, and led agile transformation as an early adopter of this methodology.While in this position, I was a founding member of the Agile Maine User Group along with 3 co-workers in 2008. Today, the current member population of this professional organization is over 700.
Tim Ermlich, Cspo, Csm, Cal® 1 Skills
Tim Ermlich, Cspo, Csm, Cal® 1 Education Details
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University Of ScrantonHistory Minor -
University Of Southern MaineAgile Coaching & Leadership
Frequently Asked Questions about Tim Ermlich, Cspo, Csm, Cal® 1
What company does Tim Ermlich, Cspo, Csm, Cal® 1 work for?
Tim Ermlich, Cspo, Csm, Cal® 1 works for Wolfe, Llc
What is Tim Ermlich, Cspo, Csm, Cal® 1's role at the current company?
Tim Ermlich, Cspo, Csm, Cal® 1's current role is Senior Vice President Product Management.
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What schools did Tim Ermlich, Cspo, Csm, Cal® 1 attend?
Tim Ermlich, Cspo, Csm, Cal® 1 attended University Of Scranton, University Of Southern Maine.
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Tim Ermlich, Cspo, Csm, Cal® 1 has skills like Leadership, E Commerce, Team Building, Sql Server, Requirements Analysis, Agile, Waterfall, People Management, Agile Project Management, Insurance, Technology Roadmapping, Strategic Roadmaps.
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Tim Ermlich, Cspo, Csm, Cal® 1's colleagues are Boe Carrington, Ashley Frasier, Warren Smith, Chuck Didominicis, Corey Johnson, Mycoupons Social, Diana Harris.
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