Tim Getchell Email & Phone Number

Sacramento, CA

• Outreach to registered voters via phone calls to obtain political and voting data for national media and other information outlets
• Provide training and mentorship for new employees to excel in daily operations Review client survey results to determine areas of improvement
• Recognized by employer for constantly surpassing monthly quotas

Susanville, CA

• Streamlined daily operations to maximize office and staff productivity
• Offered the necessary resources and training for a 12-member team to succeed in meeting high-quality goals
• Produced in-depth reports that detailed ad hoc procedures, staff performance, and problem resolutions
• Controlled ordering and inventory to maintain optimal stock levels of supplies
• Strategically coordinated, planned, and managed special projects and administrative operations
• Maintained the cleanliness and organization of the office environment

Fountain Valley, CA

Guided range of operations for credit risk and banking compliance function, including customer service / support, staff supervision / training, and reporting. Managed initial / ongoing client risk evaluations in compliance with AML and BSA requirements. As Accounts Receivables Manager, guided staff performance in daily operations of Funds Collection.

Fountain Valley, CA

• Worked collaboratively with staff in addressing the technical needs of clients for payroll or tax-related issues
• Utilized available resources to promptly resolve client concerns
• Played a vital role in ensuring the seamless roll-out of a new CRM application tool that maximized the efficiency for tracking and monitoring customer performance metrics
• Successfully minimized complaints, dissatisfaction, and escalated issues as a Customer Advocate