Managed internal application development, with an emphasis on CRM Case Management solutions. Delivered new internal and public-facing applications, and maintained and enhanced previously developed systems. Transitioned application development teams to Agile delivery methodologies. Supported with client change management, liaised with client Product Owners, provided oversight to development teams, and reported to Executives on project and maintenance progress. Established a Centre of Excellence… Show more Managed internal application development, with an emphasis on CRM Case Management solutions. Delivered new internal and public-facing applications, and maintained and enhanced previously developed systems. Transitioned application development teams to Agile delivery methodologies. Supported with client change management, liaised with client Product Owners, provided oversight to development teams, and reported to Executives on project and maintenance progress. Established a Centre of Excellence for MS Dynamics solutions and support. Provided guidance on MS Dynamics on-premise and cloud solutions. Liaised with Microsoft on training, licensing, and new technology. Promoted innovation and modernization. Managed a team of 25, a budget of over $2 million, and multiple TBS-funded project budgets. Developed resourcing plans, interviewed and staffed employees and contractors.Acted as Director of Solution Development on multiple short-term occasions. Show less

Initially operated as Team Lead and Business Analyst for a Microsoft Dynamics CRM application development team. Transitioned CRM development team to Agile delivery methodologies, and operated as Scrum Master for a Grants & Contributions CRM with external facing portal solution. Concurrently operated as Project Lead and Product Owner for a new corporate-wide Grants & Contributions CRM solution. Eventually transitioned to a Microsoft 365 delivery team, where I trained the team in Agile delivery… Show more Initially operated as Team Lead and Business Analyst for a Microsoft Dynamics CRM application development team. Transitioned CRM development team to Agile delivery methodologies, and operated as Scrum Master for a Grants & Contributions CRM with external facing portal solution. Concurrently operated as Project Lead and Product Owner for a new corporate-wide Grants & Contributions CRM solution. Eventually transitioned to a Microsoft 365 delivery team, where I trained the team in Agile delivery methodologies, and operated as Scrum Master.Developed project charters, service-specific RFPs and assessments, conducted interviews, oversaw full-time employees and contractors, acted as advisor for upcoming INFC-wide data strategy project, and operated as a member of both the INFC Solution Delivery Committee and IMIT Oversight Committee. Show less

Focused on strategic digital transformations for both small and large corporations. Specialized in the delivery of corporate-wide technology assessments and implementations, specifically with Microsoft Dynamics CRM. Utilized both industry and technology best practices to develop and implement technology solutions. Conducted current state assessments and gap analysis to identify client-specific requirements. Operated in, and led agile project deliveries. Planned and led interactive client… Show more Focused on strategic digital transformations for both small and large corporations. Specialized in the delivery of corporate-wide technology assessments and implementations, specifically with Microsoft Dynamics CRM. Utilized both industry and technology best practices to develop and implement technology solutions. Conducted current state assessments and gap analysis to identify client-specific requirements. Operated in, and led agile project deliveries. Planned and led interactive client workshops. Contributed to RFP/RFI responses. Show less

Managed the production process, team, and budget for projects. Helped with the strategy and execution behind each task. Provided quality assurance upon project completion. Increased firm efficiency by streamlining processes. Ensured work was completed efficiently, effectively, and on budget. Notable Clients: Run Ottawa, Canada Army Run, the City of Ottawa, Canada Green Building Council, Canadian Gas Association.

Acted as the front-line customer service representative. Handled all customer service related inquiries for Sport and Social Clubs from coast-to-coast (Victoria to Halifax); including everything from simple questions to dispute resolution. Analyzed, and balanced schedules for various sports. Performed field/facility checks, to ensure requirements are met.

Studied clients’ companies to acquire insight towards individual marketing tactics used for consumer education. Executed their product marketing schemes on behalf of their organization. Recorded consumer outreach totals to determine a measurable level of promotional effectiveness.

Helped with general inquiries and concerns of Men's Plus members at the Taggart Family YMCA. Created a structured and fun learning environment for children. Implemented athletic programs through the use of a detailed schedule and previously acquired leadership skills. Promoted a safe and friendly environment based on co-operation and the use of positive attitudes. Voluntarily coached youth basketball on weekends.

Tracked Capital Sports and Entertainment expenditures, including but not limited to, player, scout and general team expenditures. Responsible for coding, inputting and paying accounts payable invoices. Practiced organizational skills by maintaining the filing system.

Created a structured and fun learning environment for children. Coached youth ages 10-12 in basketball and promoted a safe and friendly environment focused on the progression of their individual basketball skills.

Reviewed and balanced accounting statements dating back to 2005 for auditing purposes. Valued inventory items for accounting purposes. Constructed a material cost analysis to determine the origin of all product specific costs. Inputted financially relevant data for the new corporate-wide Content Management System.

Created a structured and fun learning environment for children. Developed and implemented athletic programs through the use of a detailed schedule and previously acquired leadership skills. Coached children and promoted a safe and friendly environment based on co-operation and the use of positive attitudes.