Tim Harrold Email & Phone Number

Responsible for the investigation and evaluation of extremely complex, high-value property claims requiring expert knowledge of construction techniques and processes.Coordinate and direct outside experts in determining the cause of loss and potential subrogation opportunities as well determining engineering issues. Extensive travel by car and/or plane.My experience helped figure out a course of action and negotiate with public adjusters and attorneys.Resolution may require use of experts such as attorneys or appraisers. I will consult with outside legal counsel on complex coverage issues.Determine or oversee vendors who determine damaged from undamaged property, assess reparability and price the value of each item claimed.I have the ability to assess building damage, determines the scope of necessary repairs and write an estimate to rebuild the home.I can negotiate with insureds, contractors, engineers and public adjusters to arrive at an agreed cost-of-repair.Responsible for analyzing and recommending course of action and settlement authority, presenting this information on high-value claims to Senior Management/Loss Committee for authority.I have a high settlement authority and the ability to make decisions involving damage assessment and evaluation.I have provided technical guidance to lower-level adjusters; including training development and delivery.

Phoenix, Arizona Area

Investigates and determines coverage for claims on losses presented by insuredsConduct inspections of loss site, writes appraisals using either Xactimate or Symbility Handled up to claim in excess off 150k for structure and contents damages Successfully set up housing and all Additional Living Expenses that were needed for my claims. Provided hands-on assistance to resolve contents that were damagedProvides excellent customer service with numerous unsolicited letters of satisfaction to my managementExplains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living expensesActing supervisor while our team was in transitionConducted numerous interviews and participated on the interview panel of my recent supervisor. Trained and mentored all new hires since June of 2013Monitor and comply with company policies and applicable laws/regulations by maintaining accurate records and reportsVolunteered for multiple catastrophes per year and worked numerous hours of overtime every yearSuccessfully worked with vendors on properly evaluating high end items such as antiques, rugs, clocks, paintings, musical instruments, ect.Accurately managed complex contents losses due to a variety of perils. With losses that were well over 100kSuccessfully worked with vendors on properly evaluating high end items such as antiques, rugs, clocks, paintings, musical instruments, ect.Synchronized pack out & pack back services with vendors for short and long term storageCoordinated with vendors on appraisals for high end items to ensure proper payment is issued Organized inspection of contents with vendors to evaluate replacement vs repairability Directed vendors to properly clean textiles that were damaged if they were salvageable Successfully work with vendors to ensure items were authentic vs. replicas

Generate new business by making sales calls to referral sources and expand the Car Sales market shareArticulate the mission of the organization; set long and short term goals; define specific objective that will help achieve the organization goalsManage referrals, conduct customer follow-up, build long-term relationship with customersTelemarketing to qualified prospects and set appointmentsInterpret information in both fact finding and during needs assessment meetings while understanding and providing timely custom car sales solutionsCoordinate complex decision-making process and overcome objections to closureOrganize, analyze and schedule assignments to meet known priorities, sales activities and critical work deadlinesTop 10 sales/customer service winner at the PHX-Sky Harbor Enterprise location which is one of the highest volume ERAC locations in the world. Managed insurance replacement satellite location for ERAC and dealt extensively with claims adjusters in the replacement rental capacity. Received “Exceeds Expectations” status on all PDM’s (performance trackers.)Responsible for customer service and sales training for new employees Graduated for respected Management Trainee program with ERACGenerated highest additional “per-car” revenue of all employees in home-city branch

Provide and model excellent customer service while performing various tasks to increase repeat business Input various payroll tasks on a weekly basis Assisted in creating and implemented the Elite Loyalty Ambassador program Created Excel and Word based programs necessary to run ELA and trained employees on usage Act as a concierge regarding the hotel events, concerts, and recreational activitiesAssist upper management with inventory control, purchasing, and schedule developmentResponsible for supervision of the hotel and security checks while being Manager on DutyImplemented training courses to provide professional development for associates in front and back of houseProject daily revenue, prepare closing paperwork, and monitor incoming inventoryDelegate responsibilities and supervise employeesPrepare and successfully submit monthly and annual reports