Tim Head Email & Phone Number

Maryland, United States

• Reinvigorated the PMO by introducing unique technical approaches to common obstacles that significantly reduced workload and enhanced collaborative capabilities• Improved existing methods by reviewing the pipeline, analyzing the hybrid methodologies used, helping to identify roles and responsibilities, and creating new agile processes that better serve the PMO team holistically

• Spearheaded the development and implementation of the organization’s first project management processes to educate the technical and senior team members about PMI’s best practices and agile fundamentals• Peer reviewed all government contracts, Terms and Conditions, and Statements of Work to ensure that Intellectual Property remained protected and pushed for Change Orders with the government and Prime Contractors when necessary• Increased revenue by leading the organization’s first profitable projects, which led to new opportunities and a high level of customer satisfaction• Managed the company’s first Phase 1 and Phase 2 Small Business Innovation Research (SBIR) projects, resulting in the company’s first successfully deployed prototypes• Worked closely with government agencies in the Intelligence Community and the Department of Defense by overseeing all aspects of their projects and ensuring that all deliverables met their requirements, were in scope, delivered on time and within budget• Provided oversight of schedules, budget, and the overall scope definitions during proposal submissions and for potential opportunities

• Successfully managed the program and all individual task orders deploying, supporting, and enhancing the platform that hosted the Virginia Department of Transportation's (VDOT) Advanced Traffic Management System (ATMS) by managing several engineering teams, partnering companies, and government stakeholders in addition to also working a separate VDOT Video Distribution Systems program which provided roadway streams and images to the VDOT 511 site and all major news outlets• Managed a 14-month project consisting of a cross-functional project team that included the development, implementation, integration, load and performance, and functional testing and training in the Georgia Department of Transportation's statewide Advanced Traffic Management System (ATMS)• Created new revenue streams during a software deployment project for the New York DOT by analyzing project requirements, budget, and burndown and escalating potential scope creep to stakeholders• Reduced project overhead by maintaining solid partnerships and productive collaboration with Cisco, NTT, and Texas DOT through the life cycle of a successful Cisco Digital Network Architecture (CDNA) deployment • Strengthened both the individuals' confidence and team morale by regularly providing positive feedback and thorough performance reviews to all direct reports

• Significantly increased revenue through renewals on multiple critical contracts within the Commonwealth of Virginia• Identified communication gaps and improved customer satisfaction among critical Department of Transportation (DOT) contracts by continuously analyzing existing communication plans, understanding customer needs, making iterative changes to the process, and then monitoring the results• Created new business opportunities through strong relationships with the internal Sales team• Expanded organizational footprint through strategic representation during Intelligent Transportation Society (ITS) conferences in both Richmond, Virginia and Saratoga Springs, New York

Baltimore, Maryland Area

• Reinvigorated the organization's major accounts through extensive business analysis and continual process improvement • Strengthen organizational cross-functional team relationships by conducting Quality Assurance testing during the development of on-site technical training for a newly deployed customer portal• Primary point of contact for all managed services escalations for the organization's significant/premium accounts

Columbia, Maryland

(Employed by Good Technology which was acquired by Blackberry in October 2015)• Increased security and sustainability to Public Sector organizations by evaluating customer environments and methods of mobile device management (MDM), performing trend analysis, and coordinating upgrades with technical teams and partners• Maximized customer satisfaction through deep customer understanding, thorough customer-specific understanding, and persistent internal customer representation

Columbia, Maryland

(Employed by Good Technology which was acquired by Blackberry in October 2015)• Provided advanced-level support to Good Mobile Service Manager (MSM) customers for all aspects of the product • Ensured quick resolutions for critical incidents regardless of the on-call schedule

Columbia, Maryland

(Employed by BoxTone Inc. which was acquired by Good Technology in April 2014)• Provided advanced-level support to Good Mobile Service Manager (MSM) customers for all aspects of the product • Ensured quick resolutions for critical incidents regardless of the on-call schedule• Quickly identified and resolved technical issues for all products and modules• Quickly identified and resolved technical issues for all products and modules• Conducted Quality Assurance testing for new products while also identifying any potential issues with existing products• Enriched the customer experience through top-notch on-call support during critical issues that occurred outside of regular business hours

• Oversaw several key major accounts that included Four Seasons Hotels, Wyndham Hotels, and Millennium Hotels and Resorts• Established trust of key stakeholders through aggressive follow-through on commitments• Handled escalations for Opera Interface Exchange (OXI), Opera Vacation Ownership Systems (OVOS), Oracle RDBMS issues, and standard Opera PMS escalations

• Quickly advanced and consistently led the team in the number of resolved incidents • Technical escalation and owner of all Oracle-specific customer issues

Bachelor Of Arts (B.A.), Philosophy

Master Of Science - Ms, Technology Management