Tim Steffen

Tim Steffen Email and Phone Number

Sr Salesforce Admin/Revenue Operations @ Service Express
grand rapids, michigan, united states
Tim Steffen's Location
Cedar Rapids, Iowa, United States, United States
Tim Steffen's Contact Details

Tim Steffen personal email

n/a
About Tim Steffen

Experienced Business Process Analyst with a demonstrated history of working in the computer hardware industry. Strong operations professional skilled in Customer Relationship Management (CRM), Management, Business Intelligence, Business Process Improvement, and Salesforce.com.

Tim Steffen's Current Company Details
Service Express

Service Express

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Sr Salesforce Admin/Revenue Operations
grand rapids, michigan, united states
Website:
seiservice.com
Employees:
717
Tim Steffen Work Experience Details
  • Service Express
    Senior Salesforce Administrator
    Service Express Aug 2021 - Present
    Marion, Iowa, United States
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  • Optum
    Remote Contractor/Support Analyst/Convergenz Llc
    Optum Nov 2020 - Jul 2021
    Marion, Iowa, United States
    Responsible for all aspects of user support, resolve wide variety of service issues. Work with development team to report, document and test resolutions on assigned projects.* Jira administration experience and redesigned Confluence pages for department site.* Manage end to end Campaign setup working with Marketing on page integrations, data imports for campaign management and campaign results reporting.
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  • Act
    Contractor/Salesforce Business Analyst/Teksystems, Inc.
    Act Mar 2020 - Aug 2020
    Iowa City-Cedar Rapids Area
    Wrote complex user stories, documenting and articulating business needs for critical internal Salesforce user support projects. Worked closely with business leads, Salesforce architects, developers and QA testers to ensure accurate system enhancements, in a SAFe Agile environment.* Experience with Balsamiq Mockups, Jira, Confluence, iObeya and Lucidchart.
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  • Honeywell
    Senior Sales Operations Analyst
    Honeywell Sep 2013 - Dec 2019
    Cedar Rapids, Iowa Area
    Honeywell acquired Intermec in 2013. 2014 - Completed large Salesforce.com merge between Intermec, Vocollect and Honeywell Scanning and Mobility business unit.2015 - Completed merge of Datamax-O'Neal SFDC data.2018 - Began to provide administrator functions to additional Honeywell SFDC orgs. Became proficient in working with Lightning enabled orgs.2018 - became SBU SFDC Lead for Retail Sales DivisionConfigure and Maintain Salesforce.com system for 1900+ global users and 1000+ global Partner Portal users and 85K High Volume Customer Portal users* perform user maintenance and setup, profile and role management, create and maintain permission sets* manage Partner Portal and High Volume Customer portal, transitioning to Communities* create and maintain complex workflows and use of Process Builder* became proficient at utilizing Flows for solution automation* create and maintain complex approval processes* create communication templates and email alerts* create and maintain various Visual Force pages and custom page layouts throughout system.* develop and utilize custom sites for record inserts via site guest users* created new custom apps to provide business solutions within SFDC* manage data integrity through use of APEX Data Loader* Experienced report and dashboard creator. Create and manage custom report types* Experience with Translation workbench* Experience with Desktop integration with Salesforce for Outlook* Experience with developing and connecting Surveys from ClickTools with SFDC* Experience with third party tools and Salesforce configuration for Conga Composer & Courier, Apttus CPQ* Experience with Chatter
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  • Intermec Technologies Corporation
    Business Process Analyst
    Intermec Technologies Corporation Apr 2010 - Sep 2013
    Cedar Rapids, Iowa
    Configure and Maintain Salesforce.com system for 1900+ global users and 1000+ global Partner Portal users and 50K High Volume Customer Portal users* perform user maintenance and setup, profile and role management, create and maintain permission sets* manage Partner Portal and High Volume Customer portal, transitioning to Communities* create and maintain complex workflows and use of Process Builder* create and maintain complex approval processes* create communication templates and email alerts* create and maintain various Visual Force pages and custom page layouts throughout system.* develop and utilize custom sites for record inserts via site guest users* created new custom apps to provide business solutions within SFDC* manage data integrity through use of APEX Data Loader, OneSource and DemandTools* Experienced report and dashboard creator. Create and manage custom report types* Experience with Translation workbench* Experience with Desktop integration with Salesforce for Outlook, Connect for Outlook, Salesforce1 and Salesforce Offline* Experience with assisting third party partner in setting up and integrating CTI functionality* Experience with third party tools and Salesforce configuration for Birst , Blue-Zebra BluePrint Quoting tool, Altify Account and Opportunity Manager, Qandor - Field Trip, AppExtremes - Conga Composer & Courier, Apttus CPQ, WalkMe* Experience with Chatter
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  • Intermec Technologies Corporation
    Senior Forecast Analyst
    Intermec Technologies Corporation Mar 2004 - Apr 2010
    Cedar Rapids, Iowa
    Managed forecast planning process by utilizing Salesforce.com Opportunity demand and historical shipment data from SAP. Gathered and evaluated data to provide a rolling 12 month product forecast. Completed weekly pipeline/opportunity forecast to sales management in SOP process.Provide performance feedback to sales managers to help improve forecast accuracy and communication of large projects.Interfaced with Marketing and Operations on new product releases and estimating initial product demand.Assisted in development and rollout of WebFOCUS business intelligence and analytics tool.Conducted reviews with sales teams on CRM usage and adoption and configured Salesforce.com to make improvements on an on-going basis.
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  • Intermec Technologies Corporation
    Business Analyst
    Intermec Technologies Corporation Apr 2002 - Mar 2004
    Cedar Rapids, Iowa
    Developed proficiency with administration of Salesforce.com. Provided training for sales team members. Transitioned sales teams from depending on excel driven reporting to Salesforce.com adoption.Managed mobile products forecast. Ran forecast meetings, developed reports for historical shipment data and consolidated forecast data. Established and distributed regular forecast accuracy measurements.
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  • Intermec Technologies Corporation
    Supervisor, Customer Service & Sales Administration
    Intermec Technologies Corporation Mar 1999 - Apr 2002
    Cedar Rapids, Iowa
    Supervised staff ranging from seven to twenty employees during this time. Performed all personnel management functions including interviewing, hiring, performance reviews and salary administration. Responsible for overall department budget in excess of $1M.Responsible for managing customer contracts exceeding $140M annually. Daily interactions with Manufacturing, Purchasing, Scheduling, Marketing and Engineering to ensure orders delivered to meet customer requirements.Managed used equipment inventory and re-sell process.Successfully managed customer relations while business underwent major changes in moving production lines and integrating ERP system (SAP) during 2000 and 2001.
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  • Intermec Technologies Corporation
    Sales Administrator
    Intermec Technologies Corporation Jul 1996 - Mar 1999
    Cedar Rapids, Iowa
    Responsible for receiving, analyzing and approving all customer contracts for Intermec Mobile products and services. Insured accurate pricing, product and overall terms and conditions met company policies. Acted as communication link between field sales and systems team members and corporate departments of Manufacturing, Engineering, Marketing, Scheduling and Purchasing. Qualified and processed all customer requests for sales reversals and material returns.
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  • Amana Refrigeration
    Carrier Claims & Performance Administrator
    Amana Refrigeration Apr 1996 - Jul 1996
    Amana, Iowa
    Managed freight claims for the entire Raytheon Appliance Division. Worked closely with carriers and Packaging Engineers to proactively reduce damaged product. Maintained a Transportation Hot Line to rectify recurring delivery issues. Conducted random dealer surveys. Developed and reviewed formal carrier performance report cards.
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  • Amana Refrigeration
    Claims Representative
    Amana Refrigeration Oct 1995 - Apr 1996
    Amana, Iowa
    Reviewed, authorized and processed customer and sales initiated claims. Monitored and tracked retrieval of damaged goods and customer transfers of inventory.
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  • Amana Refrigeration
    Group Administrator
    Amana Refrigeration Aug 1994 - Oct 1995
    Amana, Iowa
    Generated operational statistics from Call Management System that helped improve productivity and service levels. Prepared staffing schedules and developed curriculum for staff training and conducted training of order services trainees. Developed and maintained quality and operating procedures and assisted supervisors in implementing procedures through training and auditing. Assisted in system development.
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  • Amana Refrigeration
    Customer Support Representative
    Amana Refrigeration Sep 1992 - Aug 1994
    Amana, Iowa
    Entered sales orders and tracked orders through completion. Worked with Credit, Pricing, Freight and Sales departments. Contacted customers when alternative action was required due to programs, company policies or product availability. Initiated Inside Sales opportunities and addressed customer problems and requests. Responsible for issuing and handling customer returns and claims.
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  • Epley Research & Consulting
    Market Research Interviewer
    Epley Research & Consulting Dec 1991 - Sep 1992
    North Liberty, Iowa
    Conducted in-depth qualitative interviews over phone with clients. Developed intricate and insightful narrative on the clients experience and provided individual in-depth summary reports.
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Tim Steffen Skills

Salesforce.com Process Improvement Business Intelligence Business Analysis Sfdc Management Sap Crm

Tim Steffen Education Details

Frequently Asked Questions about Tim Steffen

What company does Tim Steffen work for?

Tim Steffen works for Service Express

What is Tim Steffen's role at the current company?

Tim Steffen's current role is Sr Salesforce Admin/Revenue Operations.

What is Tim Steffen's email address?

Tim Steffen's email address is ti****@****ell.com

What schools did Tim Steffen attend?

Tim Steffen attended Mount Mercy University.

What skills is Tim Steffen known for?

Tim Steffen has skills like Salesforce.com, Process Improvement, Business Intelligence, Business Analysis, Sfdc, Management, Sap, Crm.

Who are Tim Steffen's colleagues?

Tim Steffen's colleagues are El Magi, Joshua Coffey, Sav Nuccio, Christopher R., Stuart Wade, Peter Koulouberis, Danny Mormone.

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