Tim Steffen Email & Phone Number

Marion, Iowa, United States

Marion, Iowa, United States

Responsible for all aspects of user support, resolve wide variety of service issues. Work with development team to report, document and test resolutions on assigned projects.* Jira administration experience and redesigned Confluence pages for department site.* Manage end to end Campaign setup working with Marketing on page integrations, data imports for campaign management and campaign results reporting.

Iowa City-Cedar Rapids Area

Wrote complex user stories, documenting and articulating business needs for critical internal Salesforce user support projects. Worked closely with business leads, Salesforce architects, developers and QA testers to ensure accurate system enhancements, in a SAFe Agile environment.* Experience with Balsamiq Mockups, Jira, Confluence, iObeya and Lucidchart.

Cedar Rapids, Iowa Area

Honeywell acquired Intermec in 2013. 2014 - Completed large Salesforce.com merge between Intermec, Vocollect and Honeywell Scanning and Mobility business unit.2015 - Completed merge of Datamax-O'Neal SFDC data.2018 - Began to provide administrator functions to additional Honeywell SFDC orgs. Became proficient in working with Lightning enabled orgs.2018 - became SBU SFDC Lead for Retail Sales DivisionConfigure and Maintain Salesforce.com system for 1900+ global users and 1000+ global Partner Portal users and 85K High Volume Customer Portal users* perform user maintenance and setup, profile and role management, create and maintain permission sets* manage Partner Portal and High Volume Customer portal, transitioning to Communities* create and maintain complex workflows and use of Process Builder* became proficient at utilizing Flows for solution automation* create and maintain complex approval processes* create communication templates and email alerts* create and maintain various Visual Force pages and custom page layouts throughout system.* develop and utilize custom sites for record inserts via site guest users* created new custom apps to provide business solutions within SFDC* manage data integrity through use of APEX Data Loader* Experienced report and dashboard creator. Create and manage custom report types* Experience with Translation workbench* Experience with Desktop integration with Salesforce for Outlook* Experience with developing and connecting Surveys from ClickTools with SFDC* Experience with third party tools and Salesforce configuration for Conga Composer & Courier, Apttus CPQ* Experience with Chatter

Cedar Rapids, Iowa

Configure and Maintain Salesforce.com system for 1900+ global users and 1000+ global Partner Portal users and 50K High Volume Customer Portal users* perform user maintenance and setup, profile and role management, create and maintain permission sets* manage Partner Portal and High Volume Customer portal, transitioning to Communities* create and maintain complex workflows and use of Process Builder* create and maintain complex approval processes* create communication templates and email alerts* create and maintain various Visual Force pages and custom page layouts throughout system.* develop and utilize custom sites for record inserts via site guest users* created new custom apps to provide business solutions within SFDC* manage data integrity through use of APEX Data Loader, OneSource and DemandTools* Experienced report and dashboard creator. Create and manage custom report types* Experience with Translation workbench* Experience with Desktop integration with Salesforce for Outlook, Connect for Outlook, Salesforce1 and Salesforce Offline* Experience with assisting third party partner in setting up and integrating CTI functionality* Experience with third party tools and Salesforce configuration for Birst , Blue-Zebra BluePrint Quoting tool, Altify Account and Opportunity Manager, Qandor - Field Trip, AppExtremes - Conga Composer & Courier, Apttus CPQ, WalkMe* Experience with Chatter

Cedar Rapids, Iowa

Managed forecast planning process by utilizing Salesforce.com Opportunity demand and historical shipment data from SAP. Gathered and evaluated data to provide a rolling 12 month product forecast. Completed weekly pipeline/opportunity forecast to sales management in SOP process.Provide performance feedback to sales managers to help improve forecast accuracy and communication of large projects.Interfaced with Marketing and Operations on new product releases and estimating initial product demand.Assisted in development and rollout of WebFOCUS business intelligence and analytics tool.Conducted reviews with sales teams on CRM usage and adoption and configured Salesforce.com to make improvements on an on-going basis.

Cedar Rapids, Iowa

Developed proficiency with administration of Salesforce.com. Provided training for sales team members. Transitioned sales teams from depending on excel driven reporting to Salesforce.com adoption.Managed mobile products forecast. Ran forecast meetings, developed reports for historical shipment data and consolidated forecast data. Established and distributed regular forecast accuracy measurements.

Cedar Rapids, Iowa

Supervised staff ranging from seven to twenty employees during this time. Performed all personnel management functions including interviewing, hiring, performance reviews and salary administration. Responsible for overall department budget in excess of $1M.Responsible for managing customer contracts exceeding $140M annually. Daily interactions with Manufacturing, Purchasing, Scheduling, Marketing and Engineering to ensure orders delivered to meet customer requirements.Managed used equipment inventory and re-sell process.Successfully managed customer relations while business underwent major changes in moving production lines and integrating ERP system (SAP) during 2000 and 2001.

Cedar Rapids, Iowa

Responsible for receiving, analyzing and approving all customer contracts for Intermec Mobile products and services. Insured accurate pricing, product and overall terms and conditions met company policies. Acted as communication link between field sales and systems team members and corporate departments of Manufacturing, Engineering, Marketing, Scheduling and Purchasing. Qualified and processed all customer requests for sales reversals and material returns.

Amana, Iowa

Managed freight claims for the entire Raytheon Appliance Division. Worked closely with carriers and Packaging Engineers to proactively reduce damaged product. Maintained a Transportation Hot Line to rectify recurring delivery issues. Conducted random dealer surveys. Developed and reviewed formal carrier performance report cards.

Amana, Iowa

Reviewed, authorized and processed customer and sales initiated claims. Monitored and tracked retrieval of damaged goods and customer transfers of inventory.

Amana, Iowa

Generated operational statistics from Call Management System that helped improve productivity and service levels. Prepared staffing schedules and developed curriculum for staff training and conducted training of order services trainees. Developed and maintained quality and operating procedures and assisted supervisors in implementing procedures through training and auditing. Assisted in system development.

Amana, Iowa

Entered sales orders and tracked orders through completion. Worked with Credit, Pricing, Freight and Sales departments. Contacted customers when alternative action was required due to programs, company policies or product availability. Initiated Inside Sales opportunities and addressed customer problems and requests. Responsible for issuing and handling customer returns and claims.

North Liberty, Iowa

Conducted in-depth qualitative interviews over phone with clients. Developed intricate and insightful narrative on the clients experience and provided individual in-depth summary reports.