Jon Hegenbart Email & Phone Number

Norcross, Georgia

Maintain and service data center hardware equipment (primarily mid to high-end servers and other storage devices) Provide top-notch service to our customers to ensure 100% customer loyalty Manage the hardware maintenance needs of their assigned accountsPassionate about helping people and fixing problems Have strong technical skills with at least a basic knowledge of computer hardwareUnderstand and practice pro-active service methodology Engage other departments when appropriate (i.e. Purchasing , Support, Sales)

Buford, Georgia

GEEK SQUAD DOUBLE AGENT 2009 to 2013BEST BUY Buford, GA• Perform advanced home theater and computer/networking installations for Best Buy clients. Other responsibilities include providing end to end solutions for our clients in the form of up-selling equipment and labor on site. • Perform advance set-up of home theater related technologies and programming. Also proficient in home automation and advance system design.• Skilled in commercial and residential networking. Able to set-up PC’s, Apple products, and all networkable devices. Able to perform server set-up, data back-up, data transfer, and VIOP set-up.• Extremely skilled in troubleshooting and problem solving of electronics, electronic set-ups, and computer and network related issues.• Tasked to develop new ideas and best practices to help other team members to be more efficient and resulting in profitability. • Responsible for the training of new hires. We provide the best experience for our clients with each install. I also have to manage my time and work under extreme conditions in order to be extremely efficient for the company, and make the company money.• Exceptional time management skills and management of company equipment and vehicle.

Greater Atlanta Area

• Managed a $4 million a year Hifi Buys store with up to 15 employees.• Drove sales and reached sales budgets on regular basis. • Trained new associates on department expectations, selling strategies, customer service, and product knowledge.• Provide continued sales coaching to department staff and establish department sales goals.• Handled opening and closing duties including cash ups, deposits, and conducting morning sales meetings with staff to ensure all information is being communicated well between management and sales staff. • Coordinate merchandising of the department and stocking of inventory.• Responsible for the store performance and employee and store finances.• Achievements:• Received numerous awards and accolades from Vice Presidents and district management for my sales and management abilities.• Turned a failing store that had not hit budget in over a year to hitting budget 6 months in a row.• Developed different trainings to develop an efficient, motivated, knowledgeable sales team.• Developed different marketing strategies to promote the business in the community and drive sales.

Master'S In Ministry (M.Min), Theological And Ministerial Studies, Master'S

Bachelor Of Arts (B.A.), Public Relations, Advertising, And Applied Communication

Majored in Public Relations Majored in Film and Video Productions

Bachelor Of Arts (Ba), Cinematography And Film/Video Production

Studied Public Relations and Film and Video Productions