Paul Oliver Email & Phone Number

Onsite resident at Ford Motor Credit and Bank of America, supporting their Alpha, Vax, Proliant and Blade servers, including storage arrays and tape libraries.

Installed and maintained standalone and clustered VAX and Alpha systems for Compaq, while serving as the Lead Resident Engineer at Ford Motor Credit Corporation. Achieved significant savings for the company while assisting Corporate Engineering in theimplementation of a massive field change order effort on the cpu modules for the AlphaserverES40/45 and Wildfire platforms. Increased customer satisfaction and loyalty resulted from the diagnosis and resolution of a complex system crash issue on a twenty node Sierra cluster used for crash test analysis by; Delighted customer and increased brand loyalty resulted from innovative solution developed with the technical support team, to resolve a print quality issue at Garden City Hospital.Critical patient file migration was successfully completed, due to creative recovery plandevised and implemented on the disk drives for Sinai Hospital's Lab system.

Installed and maintained PDP 11, MicroVAX, VAX and Alpha systems for a wide variety of customerslocated in Southeast Michigan.At the customer's request, was named as the lead focal and onsite resident representing Digital Equipment Corp. at Ford Motor Credit, in 1996Outstanding customer survey scores received during stint as the lead account representative for local steel mills, including Great Lakes Steel, Rouge Steel, Double Eagle and McLouth Steel.Increased customer loyalty and retention realized, after being chosen by management to serve on the District Customer Satisfaction team.Excellent customer relations skills and high ratings an the annual surveys contributed to six consecutive award winning years, including the Service Excellence Award in 1985.

Installed and maintained standalone and clustered Alpha, Blade and Proliant systems, along with their associated input/output devices, for clients in Southeast Michigan.Potential loss of millions of dollars averted, and increased customer satisfaction realized,after quick response to and resolution of a storage array failure at Ford Motor Credit, caused bya major regional power grid outage. Delivered significant cost savings and recognized for timely completion of site consolidationproject, involving hundreds of servers at Bank of America. Outstanding system uptime record while serving as on-site representative for Hewlett Packardwas recognized as major contribution to Ford Motor Credit Corporation's record of profitability. Development and implementation of a cost-efficient process to upgrade client hardware led to a 30% improvement in job run-time and faster user access on Ford's Alphaserver system clusterrunning their Wall Street applications.

Installed, tested and repaired Model 3031 and 3033 systems at IBM's New York facilities.

Education record

Studies in Basic Transistor/Tube theory, Receivers, Transmitters, Gates, Operational amplifiers and Microprocessors.

Certificate, Electronics