Tim Jasper Email & Phone Number

Houston, Texas, US

Minnetonka, MN, US

- Supporting a legacy codebase with active users- Working with internal and external clients to resolve Incidents in a timely manner- Managing war rooms, pulling in team resources as needed, for active priority issue resolution related to Production- Daily Incident management within ServiceNow- Documenting and testing fixes and issues within the.

Frankfurt Am Main, Hessen, DE

- Working hand in hand with the Development team to resolve issues related to Prod- Ensuring uptime of services related to Production and Consumption of Prod- Documentation and Post-Mortem of any and all issues that arise within Prod- Creating workflows to ensure preventative steps are taken for future issues- Development of alerting in Prod with Splunk.

New York, NY, US

- Direct liaison between development and customers while in the beta phase of “Edge” rollout- Worked with the Varonis training team to develop training documentation for Linux- Was responsible for writing the technical side of the training for *nix environments- Analysis of Application Logs for MSSQL, I/O Streams,.NET Errors, Windows, and Linux.

Ramsey, NJ, US

- Responsible for Incident Escalation / Priority management- Training and supporting other Application Support members- Intermediary between Support and Development regarding Software faults and issues- Primary maintenance of OPAL platform, updating features and modifications to versioning- Due to missing source code, reversed engineered.dlls- Refactored.

Raleigh, NC, US

- Responsible for documenting and reporting errors in software to the Development team- Case management for qualified upgrades regarding the SoftPro Real Estate Software- Upgrading Databases and verification process after

- Project managing the security remediation of IBM Security related to Cipher Vulnerabilities, Ports, and other issues that left the environment open to attacks- Project managing the integration of Active Directory for RHEL servers and IBM Softlayer- Support and Documentation of Veracity Database (Java/Apache Tomcat Based)- Support and Documentation of IxR.

- On-site desktop support of multiple doctor’s offices in Durham to Garner- Management of Symantec Backup Management servers/software- Support of client’s Healthcare software for Greenway, PACs, and Crystal Reports

- Active development of team members as Sales and Technicians- Ensuring team members are up to date on the latest information and training- Managing timesheets as well as team requests- Managing inventory and local advertising/marketing with local media and businesses

Lewisville, Texas, US

Bentonville, Arkansas, US

I could try to spin this, but I took cans off a pallet and put them on a shelf.