www.jencap.partners Jencap Partners a specialist consultancy assisting FCA firms manage customer relations, regulatory engagement and deliver redress solutions, Our focus is delivering our expertise with a pragmatic and commercial touch.We understand both the regulatory landscape and the claims management environment and how the increase of enforcement intervention and customer litigation can impact on a firm.Complaints, which are often speculative, are distracting and damaging to any business in terms of time costs, potential redress, impact on professional indemnity premiums and reputational damage with customers and the regulator. However, failure to address complaints properly can impact customer retention and open up the firm to regulatory intervention.We have experience at all levels of complaints and regulatory engagement from the low consequence and simple, to high impact and complex. Our directors have successfully managed complaints internally, Ombudsman investigations and civil claims.Our services include:• Complaint Management• FCA Enforcement | Investigations | Data Requests• Past Business Reviews• System & Control Reviews• Risk Assessments• Customer Remediation Plans and Mass Communication• Professional Indemnity Insurance • Training• Mentoring

A qualified barrister, I am an experienced financial services professional enjoying a successful career across various customer facing and senior management functions, culminating in a role advising FCA firms on complaints defence.