Jencap Partners

Complaints against your firm are often unfair and disproportionate, but you don’t have to handle them alone. Get strategic, commercially-focused support from fellow professionals who really understand what you’re going through. With our expert help, you’ll fight the claim against you, and get back to doing what you do best. We are a specialist consultancy assisting FCA firms manage client complaints, FOS investigations and redress claims. Our focus is delivering our expertise with a pragmatic and commercial touch. Our team of experts is headed by a barrister and a former Ombudsman at the Financial Ombudsman Service (FOS). Marrying strong legal and technical expertise we have direct financial services experience in senior positions across the industry in roles which include SMCR appointments such as Compliance Officer, Chief Executive, Chairman and Legal Counsel, along with customer facing functions such as IFA, Investment Manager, Derivatives Trader and Stockbroker. We have experience at all levels of complaints and regulatory engagement from the low consequence and simple, to high impact and complex. Enquire and you’ll get immediate access to Tim Jenkins, who has deep experience across finance, compliance, and law. His background means he understands every aspect of regulatory complaints and how to challenge them, something he’s done successfully countless times before. With our help, you’ll come through these unfortunate circumstances with your wealth, reputation, and sanity intact.