Tim Johnson Email & Phone Number

United States

General Manager of 50k+ sq ft multi-oe certified state of the art collision facility

Ashland, Massachusetts, United States

Handled all aspects of repair process across multiple oe certified brands

Norwood, Massachusetts

Multi unit dealer affiliated collision facility manager

East Taunton, MA

* Meet and build relationships with all policy holders and claimants while handling all questions and concerns related to loss and claim handling.* Maintain a fluid and constantly changing schedule. Receive and schedule all incoming claim assignments while optimizing scheduling for efficiency.* Meet and exceed aggressive goals for customer service score.

Dedham, MA

* Directly lead and developed a team of 30+ associates in an effort to improve on year over year business results within our business group (departments). * Responsible for all aspects of business, including Ad execution, payroll, inventory management, employee development and performance, coaching and training, gap management, hiring, profitability.

Dedham, MA

* Responsible for team of 20+ associates whose responsibilities included customer service, over the phone sales and execution, troubleshooting, customer issues and returns, repairs, trad in, financing, hiring and training coordination.* Directly responsible for store human resources and all personel files and the maintenance of those files. * Handled new.

*In first phase emphasis was focused more on improving upon lackluster business results and leadership inconsistencies during time period before I started. Most of my time was spent on correcting overall look and feel as well as creating department business rhythms and minimum expectations. Worked with managers within the store and others outside the store.

* Assigned territories in Massachusetts where I was expected to work with all local businesses within assigned territory to assess internet and telecom needs in hopes of converting to Verizon or extending existing contractual agreements.* Quickly was promoted to a peer trainer role where I was often assigned newer associates to teach train and develop..

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services

Education record