Tim Johnson Email & Phone Number

United States

General Manager of 50k+ sq ft multi-oe certified state of the art collision facility

Ashland, Massachusetts, United States

Handled all aspects of repair process across multiple oe certified brands

Norwood, Massachusetts

Multi unit dealer affiliated collision facility manager

East Taunton, Ma

* Meet and build relationships with all policy holders and claimants while handling all questions and concerns related to loss and claim handling.* Maintain a fluid and constantly changing schedule. Receive and schedule all incoming claim assignments while optimizing scheduling for efficiency.* Meet and exceed aggressive goals for customer service score, productivity and overall efficiency.* Maintain all customer rentals, total loss processes (when necessary) and repairs from initial claim set up to completion,

Dedham, Ma

* Directly lead and developed a team of 30+ associates in an effort to improve on year over year business results within our business group (departments). * Responsible for all aspects of business, including Ad execution, payroll, inventory management, employee development and performance, coaching and training, gap management, hiring, profitability, shrink, and all other financial aspects.* Directly responsible for two team leaders who split my area and those associates and who are responsible solely for coaching, training, performance reviews and sales proficiency.* Rekindled old business contacts looking to add products/services across all channels that I was responsible for (appliances, home theater, connections, cameras, car electronics/gps and video game systems). Continued to seek out and develop new and existing leads. * Rekindled old business contacts looking to add products/services across all channels that I was responsible for (appliances, home theater, connections, cameras, car electronics/gps and video game systems). Continued to seek out and develop new and existing leads. * Maintained positive relationships with all vendor partners and continued to improve network both internally and externally.

Dedham, Ma

* Responsible for team of 20+ associates whose responsibilities included customer service, over the phone sales and execution, troubleshooting, customer issues and returns, repairs, trad in, financing, hiring and training coordination.* Directly responsible for store human resources and all personel files and the maintenance of those files. * Handled new employee induction and all new employee on-boarding procedures.* Responsible for all cash handling and maintenance* Networking within discipline on weekly bases to identify and address areas of opportunity and growth

*In first phase emphasis was focused more on improving upon lackluster business results and leadership inconsistencies during time period before I started. Most of my time was spent on correcting overall look and feel as well as creating department business rhythms and minimum expectations. Worked with managers within the store and others outside the store to develop myself around all professions. (Operations, Product process, etc.) *Second phase after corporate restructuring was spent mostly in efforts to involve and acclimate several former store leaders into new roles. Once comfortable I worked with those who wanted to better themselves and newer employees on building their strengths while improving their weaknesses. Turned around struggling appliance department and turned into banner winning part of business.* Continued side work with our Best Buy for business team on maximizing existing customers and seeking out new ones. Was instrumental, as part of a nationwide group of 24 leaders within Best Buy, in growing our business product assortment and clientele in the home theater space.

* Assigned territories in Massachusetts where I was expected to work with all local businesses within assigned territory to assess internet and telecom needs in hopes of converting to Verizon or extending existing contractual agreements.* Quickly was promoted to a peer trainer role where I was often assigned newer associates to teach train and develop. Consistent top performer.

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services

Education record