Tim Johnson Email & Phone Number

Auckland, New Zealand

Adhered to and strictly followed company safety policies in a highly regulated industry by following safety protocols, participating in CAA (Civil Aviation Authority) annual audits and demonstrating intensive knowledge of emergency procedures, medical assistance. Keeping both the aircraft cabin and 300~ passengers safe while maintaining a high standard of customer service.Partook workplace mentoring programme by training 10 new employees to ensure smooth onboarding of how to carry out their duties onboard the aircraft, business systems and onboarding to the team. Receiving positive feedback from peers and on-board leaders in the process.Displayed high levels of empathy, communication and compassion to 300~ guests and co-workers, whilst maintaining situational awareness for potential safety hazards and threats. Assisted passengers with a range of needs including passengers requiring special assistance.

Auckland, New Zealand

Developed new business strategies for recruitment, research and advised on solutions to build external job board. Advised in development of new tech projects - Salesforce Bootcamp, marketing campaign and activation design, launch and post-campaign analysis. Supported the development and adoption of Salesforce Experience Cloud, Salesforce Communities and migration from Sales Cloud to Non-profit Success PackWrote internal user stories, trained and development of SOP's for adoption of new process & systems training.

Auckland, New Zealand

Co-designed and internal project managed Digital Maturity project with Digital Agile Coach; key contact for Salesforce Engineers to support discovery and re-build: re-implementation of Salesforce, Pardot. Internal training of three Admins and writing SOPs of new business processes.Developed, designed, and managed contractors & relationships to implement annual marketing planner aligned to brand strategy, and develop marketing campaigns aligned to growth of business; providing analysis and metrics. 49% increase in lead generation from previous year.Lead as Salesforce CRM Administrator and website CMS Administrator; maintain data integrity and regularly updates to ensure business system needs were met and exceeded with continuous improvement.

Auckland, New Zealand

Lead digital solution evaluations and recommended value added solutions for digital transition programme. Owned project communication updates, and developed technical briefings to Digital Executive Sponsors and Product Owner for Slack, Zoom, Pardot, GetFeedbackOversaw and project lead Pilot Programme “Hiko,” a Digital Skills Training to see indegnous programme participants gain skills and accreditations in tech; lead co-designed programme with Microsoft APAC.Project managed and adapted key calendar events to new methods of delivery - hybrid and virtual (600 PAX), in-person (800 PAX) continued 80% NPS score.

Auckland, New Zealand

• Induction, training and performance reviews of newly contracted staff members• Oversaw in-store limits of stock and customers• Ensured organisation follows new guidelines as per Ministry of Health and various Governmental Laws• Access to internal POS inventory and security footage• Conflict resolution between team members, and customers• Supervise and oversaw a rotating team of up to 125 staff members (Incl 12 rotating contractors)

Auckland, New Zealand

TupuToa Internship (3-month)• Manage day to day operations of the Xero partner program (co-op marketing, monthly eDMs, marketing collateral, etc)• Provide administrative support for marketing campaigns as required (briefing, developing, delivering and reporting)• Assist in managing marketing systems and provide support to the wider marketing team as required (Salesforce Marketing Cloud, Aventri, Adobe Experience Manager)• Complete analysis of key campaign indicators (email performance, web analytics, campaign results, event results)

Makati, National Capital Region, Philippines

MAD Travel is a social, sustainable tourism platform based in the Philippines which works with and for marginalised and indigenous communities to create meaningful travel experiences. This Internship was acquired through the Asia NZ Foundation and TupuToa.TupuToa and Asia NZ International Internship (3-month contract)• Developed a three-month B2B campaign strategy to grow the partner network• Generate campaign and marketing collateral using Adobe Suite and MacOS (Photoshop,Illustrator, Final Cut Pro X)• Write and manage event communications and operations• Managed company social media channel (LinkedIn) and execute social media posts onInstagram to generate Leads

Auckland, New Zealand

TupuToa is an innovative internship programme designed to create pathways for Māori and Pasifika students into careers in the corporate and professional sectors. We empower, support and grow Māori and Pasifika to be more comfortable in an environment that can sometimes be very foreign, improving Māori and Pasifika retention in the workplace. AUT Co-Op Placement (3-month contract)• Manage and coordinate event operations and review (Eventbrite)• Copywriting marketing material and collateral (quarterly newsletters, externalcommunications, presentation slides, digital and hard-copy collateral)• Execute digital design using Adobe Suite (Photoshop, Illustrator) and briefing externaldesigner when required• Database support and eDM copy using Salesforce• Manage and execute posts across social platforms (Instagram, Facebook, Twitter,LinkedIn and website blog)• Supported marketing team with annual content and marketing strategy building annualcampaign story and journey

Auckland, New Zealand

PAK'nSAVE is one of New Zealand's largest supermarket chain that provides low-cost products to the consumer. Working in the Wairau Road store, which is one of the top-grossing stores nationwide gave insight on how to operate and manage a large scale team in the most time efficient way. • Supervise and oversaw a rotating team of up to 110 staff• Induction, interviewing and training of new employees• Large amounts of cash handling• Access to internal POS inventory and security footage• Performance reviews with employees• Troubleshooting, problem-solving and conflict resolution; internally and externally• Adhering to local and government liquor laws and policies; selling of restricted items

Bachelor Of Commerce - Bcom, Marketing

Activities and Societies: Double Majored in Human Resource Management & Employment Relations and Marketing Insights (Marketing.

Ncea Level 3 + Ue

Activities and Societies: Chemistry, History, Biology, Photography, Media Studies