Tim Kopp is a training and knowledge professional committed to helping his company strengthen their brand presence, customer loyalty and employee performance.Tim’s 39 years of professional experience includes leading the education and training team responsible for customer and employee training for two of the most respected brands in electrical and plumbing tools.Highly regarded as an expert trainer, Tim is recognized by the National Center for Construction Education and Research (NCCER) and the Electrical Training Alliance (ETA) as a subject matter expert and is a master trainer for the National Coalition of Certification Centers (NC3). Tim’s nationally recognized training content is used in over 125 schools nationwide and is used to issue industry-based credentials to thousands of students and apprentices annually. The credentials have fueled sales growth in a previously untapped market while increasing brand strength with the next generations of trades professionals.As a technical support leader, Tim leveraged the expertise of his team to establish the first in-house, factory service center for the company. The service center created a direct connection to the customer through warranty and non-warranty repairs that enhanced product design and continues to capture multiple millions in repair revenues annually.In addition to being a training professional, Tim is a husband, father, performing musician, sports fan and avid cook. His motto is “If you’re not learning every day, you’re not paying attention”.