Tim Lloyd Email and Phone Number

This new role better aligns my responsibility's and deliverables:Key parts of my role:IT Operations including:All infrastructureTechnical Change managementSecurity and Risk ManagementIOTService DeskStrategic direction (Cloud vs Pas Vs SAS vs On Premise).Business EngagementAll IS commercial activity including:Vendor NegotiationSoftware licensingHardware procurementI am a leader of change in Ballance by nature of the role, but part of that is communicating and educating the business and our customers along for the journey. Finding out what they what and not just thinking we know. Balancing that with the needs of security, stability and cost is a challenge, but one I relish and enjoy.I also lead a highly engaged team who enable all of the above to be facilitated. As a leader I am constantly looking for new ways to engage, lead, transform and grow people to ensure that we all understand what high performance is, and strive to achieve it.

I was given the opportunity to fill the vacant Channel Manager position in the sales team while a permanent appointment was recruited. The role consisted of:Maintaining and reviewing contracts with our large key merchants.Maintaining relationships with our large key merchants.Ensuring commissions and other contractual obligations were fulfilled.Continuing and establishing new strategy's for growth with key merchants.Reporting to GM of sales this role was of strategic importance to the company.This role provided me with a new growth opportunity to learn new skills and adapt to a different division. Leveraging but enhancing my existing skill set.

Responsible for:*Nationwide infrastructure of over 430 servers across two data centres, 6 manufacturing plants and 40 service centres.*Direct Vendor management and contract negotiation. *All Licencing, including SAP and 800+ users.*Server, Network and Desktop Hardware*Telephony*Service Desk*Projects*UPS for the Estate*Multi Million dollar Budget*Technical Engineer team*StrategyAs we move to consider our options as the world of IT infrastructure changes I am looking at ways to evolve and grow our capability's.

Was appointed into the acting IT manager role at Ballance while we awaited the appointment of our new CIO.This was at a busy time of a new final year cross over and performance review period which was completed.This was a time of a lot of change in Ballance and my main role was to ensure the continued momentum and engagement of the department for the duration.

Following completion of Prince2 Practitioner certification I was seconded into the role of Project Manager for Ballance. During this brief role before my promotion to infrastructure manager I gained great experience by participating in many project meetings, held workshops, created project briefs, plans and business cases.These are skills I will look to continue to develop in my new role which has a high dependency on large scale projects and good project management.

• Establish an in-house Service Desk.• Created all processes in line with ITIL best practice.• Set up call logging system and designed standards around it.• Set SLA’s and KPI’s based on ITIL best practice.• Mentored and trained a team of 4 to be proficient in all aspects of the role.• Liaise with key business stakeholders to ensure service provided was consistently exceeding expectations.• Negotiated internal mobile device policy to drive continuous improvement.• Involved with disaster recovery communication plan.• Lead change control design and implementation.• Invested in project management, taking time to learn skills and become a qualified Prince2 practitioner.

• General management of the business.• Providing Financial Advice to clients including forecasting, budgeting and tax advice.• Maintaining IT system and website.• Completing Book keeping and associated financials for the business.• Negotiation with all major Banks on interest rates and lending conditions for clients.• Negotiation with all major insurance companies on commission rates, incentives andunderwriting requirements.• Creation of operating process manuals aligned to regulatory requirements

• Responsible for the service desk and desk top services teams providing support to the Welsh Assembly Government, supporting over 5000 users across Wales.• To Ensure Daily KPI’s are meet and reported to the account manager and the client.• Attend daily meetings with the Management team on the account.• Complete staff appraisals, disciplinary and annual reviews for the 50 Service desk and 30 desktop services staff under my control.• Control a budget of over 1.5 million pounds.• Responsible to the development of the desktop platform (Windows) and delivery of updates and security patches. This included Thin Client devices and Macintosh computers.• Responsible for the telephone system and 3rd party contract with British Telecom and Siemens communications looking after 8000 fixed lines.• Report directly to the client including the head of the Welsh Assembly Government.• Filled in for Service delivery manager as required for client liaison.• Control document management for all processes and procedures in the department via SharePoint.• In control of all change control in the department before presented to CAB and change manager.• Management of asset and software management for desktop and laptop devices via managesoft.

• I promoted upgrade and transfers to use Commonwealth Bank Equipment within the Corporate Sector.• Creating reports and statistics as well as phone monitoring for my staff.• Training/Hiring new staff as well as allocating work, training and monitoring my team.• Provide remote help for merchants and technicians via the phone and with remote tools.• To log and be accountable of all jobs that pass through the department.

I worked at a Support Analyst when the New Zealand post helpdesk was moved to an outsourced model with Datacom.

• Responsible for Hutt Valley Residential and Business Customers faults/Problems on the Telstra Clear Network