Tim Luo Email & Phone Number

Silver Spring, Md, Us

Responsible for the initial, renewal, and termination of producer state licenses and appointments Process producer contract and commission selling agreements Maintain all producer records and information; Maintain details and database to ensure license appointments are renewed on a timely basis; Process required forms or information to cancel agents, changes internal records, and notify all organizations on a timely basis Compile business correspondence and manage telephone calls in a professional manner to producers/agents, regional offices, and state insurance departments Effectively organize assignments, manage workflow, and meet deadlines Perform all other duties as assigned by immediate supervisor or management

Responsible for connecting, forwarding request and assisting clients whose primary service is completed by a carrier service center. Billing questions, change requests, ID cards, certificates of insurance, cancellation forms. Provides quality customer service to clients, team members, and carriers. Communicates with company personnel regarding the client’s needs and/or issues. Fields phone calls from insureds regarding questions about their coverage, changes,payments, cancellations, etc. Input/maintain data on account management system and ancillary systems as required.

Coordination of department functions within the Consumer Quality Team (CQT) of Maryland, including editing CQT reports to be delivered to local behavioral health administrations, tracking and dissemination of reports, coordination of organizational feedback meetings, and managing a high-level collaboration for team deliverables, as well as participation in making site visits to mental health facilities across Maryland, conducting interviews with mental health consumers and producing accurate reports

Baltimore County, Maryland, United States

Responsible for conducting site visits to behavioral health facilities across Maryland, conducting interviews with mental health consumers and producing accurate reports to ensure quality of consumer experience. Writes, reviews and edits Site Visit Reports, ensuring reports are complete, clear and accurate. Performs community outreach.

Annapolis, Md

As the Resident Assistant, I upheld the rules of residence on a dorm floor of 27 underclassmen, tactfully resolved disputes between roommates or hallmates, and served as liaison between residents and public safety officers during health emergencies. I advised residents on sensitive personal and academic concerns and organized community events to foster a welcoming and inclusive campus culture.I stood ready 24/7 to respond to student concerns or incidents in the entire dormitory building of 70 residents. I also coordinated with school officials and other Resident Assistants to support school-wide events and programs in a campus of 450 students.During the beginning of the COVID-19 pandemic, I transitioned to virtual learning and made use of online resources such as Discord and Microsoft Teams to keep in contact with my hallmates. I organized virtual events such as movie nights to maintain morale and school spirit and was featured on the school website for these efforts.

Annapolis, Md

In a position funded by a Mellon Grant in Digital Humanities, I programmed instructional exercises for Ancient Greek on learning management system (LMS) platforms such as Canvas & Ed App, in collaboration with the Learning Technology Coordinator and school staff. I researched Regex and classical language pedagogy to brainstorm improvements to the Ancient Greek curriculum.I also developed an online database of archival material at the college's Greenfield Library. This involved entering metadata and producing documentation for hundreds of instructional and historic files dating back to the 1920s.On my own initiative, I drafted 5+ modules on Greek grammar and a 32-page pedagogical guide to English syntax, drawing on my writing abilities and experience as a Greek Assistant.

Annapolis, Md

After studying Ancient Greek for only one year, my college hired me to give remedial tutoring for underclassmen. I took complex grammatical concepts and broke them down using simple, non-technical explanations for students who had otherwise no understanding of grammar. I leveraged my verbal communication, explanatory, and linguistic abilities for this teaching role. I evaluated homework and technical assignments, providing necessary feedback and guidance to students.

113 Main Street Annapolis, Md

Working as part of a small team of three or four, I ensured the physical security of patrons and staff in a dynamic, quick-paced environment. I assisted with event set-up, authorized entry of up to 250 customers per night, and guarded against theft and property damage. I acted as the first point of contact for outside inquiries, handling telephone and verbal requests for information.

Eastport, Md

I coached 12 children ranging from first to fifth grades in the fundamentals of chess at a local elementary school and assisted in a classroom of 30 third-graders. I assisted with test proctoring, classroom story reading, homework evaluation, playground monitoring, photocopying instructional material, and any other duties as necessary.

Bachelor Of Arts - Ba, Liberal Arts, Philosophy, Senior

Activities and Societies: - King William Players, college theater troupe - Energeia college literary journal - Weightlifting clubSt..

Education record

Activities and Societies: Wrestling Team co-captain (senior year) Caliper, literary magazine Weightlifting Cricket TeamStuyvesant High.