● Planned and implemented Fire and EMS programs for the Client in order to better carry out policies and goals including those set forth in the various Local Codes, Ordinances, and the State Fire Codes.● Formulated programs and policies to alleviate redundancies. ● Responds to alarms, administers initial emergency (care or response and or service) when necessary and directs activities at the scene of emergencies as required.● Maintained Departmental discipline and the conduct and general behavior of assigned personnel.

● Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.● Decreased office expenditures 15% by implementing needed controls on supplies and standardizing ordering procedures.● Reviewed accounting and sales audit reports, including credit card charge backs, missing deposits, bank errors, refunds, and various other reports to identify potential theft issues● Conducted investigations into employee misconduct including theft, violations of company policy and other internal matters. ● Developed and analyzed statistical reports tracking department activities, company crime trends, and possible larcenous activity. ● Fielded all concerns from clients and vendors with respect to billing, and any issues that arose during the normal course of business – and handled them to the a position most favorable to the company, client and vendor.

● Reported directly to the Operations Manager and was responsible for managing, monitoring, coordinating, and leading the daily operations of the MedStat system.● Increased performance of individual departments as well as the performance of the MedStat system by providing operational continuity, monitoring, and improvement efforts across departmental operations.