For the Government Business Segment, I’m responsible for developing and executing human resources strategy in support of the overall business plan and strategic direction of the organization, specifically in the areas of succession planning, talent management, change management, organizational and performance.

Overall responsibility for strategic design and development of our non-executive compensation policies and practices, the U.S. compensation consulting team, and the regional compensation, benefits and HR operations teams in Asia-Pacific and Europe.

This position is responsible for driving an effective HR strategy across the multiple lines of business, functional areas and geographies that comprise this Segment; inclusive of the global employer segment across North America, Asia, Europe, Latin America and Africa, the IGO/NGO segment across all regions and the newly configured Global Operations team (service, network and clinical operations). Lead significant change management efforts to drive integration initiatives across this Segment to support the global business strategy and growth goals.Major Responsibilities: •Leads development and implementation of human capital requirements to successfully execute client business strategy including but not limited to an aggressive talent strategy that drives business growth, leadership development, succession planning, employee development and engagement, and diversity in its broadest sense.•Drive the coordination of strategic initiatives across the entirety of Cigna Global Health Benefits. Provide solutions on how to improve processes, team dynamics, etc. to optimize organizational effectiveness.•Support leadership team and employee population during a period of rapid change and growth through deployment of robust change management strategies and communication plans.•Anticipates future HR resource requirements of clients based on business, industry and market conditions. Evaluates the results of HR initiatives that impact customers, clients and overall business results.•Provides strategic HR consulting and problem-solving solutions on most complex issues to senior leadership team. Champions the enterprise people and other talent strategies to ensure alignment to the line, including strong strategic partnership with our centers of expertise.•Anticipates future HR resource requirements of clients based on business, industry and market conditions. Evaluates the results of HR initiatives that impact client operations and results.

As a key member of the Cigna Global Health Benefits Europe Executive Team, the Director of Human Resources leads and manage the day-to-day Human Resources operations within the Business Unit. This position is also responsible for the implementation of HR programs and processes that ensure the most effective utilization of human capital needed to maximize business performance. •Work closely with the executive team to develop & execute human capital strategies and processes that effectively meet, support and enhance business objectives. •Proactively lead the development and implementation of corporate human resources policies, procedures, programs, and practices that are aligned with business objectives and support the continued transformation of the business while being in compliance with local labor laws and employment practices.•Provide leadership, direction, advice, influence and ownership for most human resources processes including Talent Management, Employee Relations, Staffing, Training & Development, Benefits & HRIS, and Compensation•Deploy company-wide strategic human resources initiatives •Maintain open communications with all levels of executives to assess the needs of their departments / divisions and help them accomplish business objectives by recommending best-in-class human resources solutions and measures.•Lead project teams including developing project and communication plans, as assigned•Participate as a “change agent” within the organization •Coach, counsel, and guide management on the progressive discipline process, terminations, reduction-in-force, and severance program•Support management and participate in the interview process for senior level management, as needed

Serve as strategic HR business partner to drive key business initiatives while meeting the financial and operational objectives of the Middle Market sales organization. Support achievement of all key business priorities and metrics within Sales - such as persistency, earnings and membership / growth targets.

January 2007 – July 2009 CIGNA International Global Leadership Development Manager -- Philadelphia, PA USA Reporting directly to the Senior Vice President for CIGNA International (Global), in this role I had overall accountability for driving the high potential development/succession planning and high impact position placement for global segment of the CIGNA International employee population representing 20 countries and over 5,000 employees (USA, Asia, Latin American, Europe and UK). CIGNA International delivers access to superior quality health care and related financial protection programs available to businesses, affinity groups and individuals around the globe. CIGNA International does business in 28 countries and jurisdictions and services expatriates in more than 170 countries and jurisdictions around the world. May 2004 – January 2007 CIGNA International Hong Kong Human Resource Director -- Hong Kong, Asia PacificLeader of Human Resources department for CIGNA’s Hong Kong operations, reporting directly to the CEO of Hong Kong with a matrix to the Regional VP Human Resources, Asia Pacific. CIGNA World Wide Hong Kong was the third largest division within Asia Pacific with over 500 employees. It is an integral part of CIGNA Internationals growing Life, Accident & Health business in the Asia Pacific region: September 2002 – April 2004 CIGNA International Human Resource Generalist -- Singapore, Asia PacificA member of the regional management team, reporting to the Vice President of Human Resources for CIGNA International Asia Pacific. Region includes, China, Hong Kong, Indonesia, Japan, Korea, New Zealand, Philippines and Taiwan. CIGNA International Asia Pacific provides life, accident, health and insurance coverage through direct marketing, bancassurance, and joint venture insurance operations channels to approximately 3 million people in 7 locations and employs over 3,500 employees in the Asia Pacific region.

A member of the Human Resources management team, reporting to the Human Resources Officer for CIGNA Dental. Served as a strategic business partner with the Policy and Compliance, Finance, and Information Technology department within CIGNA Dental. Administered compensation and benefit plans, performance reviews, coordinated EEO/AA reporting, bonus plans administration, provided counseling, termination review and delivery, and job description development. Designed and introduced training programs and performance improvement initiatives.

•Administered the company-wide annual stock-grant process for 4000 stock grant recipients.•Gained knowledge and understanding of the stock program and its many functions, through assisting in the development of stock grant material, reviewing individual award recommendations and participating in the distribution of award packages.

•Investigated employee grievances raised through CIGNA’s employment dispute resolution process. Grievances comprised all employment related matters including performance-related discipline, policy disputes, and harassment issues. •Conducted Employee Relations audits in field office locations that consisted of approximately 150-300 employees (Philadelphia, Florida, New Hampshire).

•Supervised a staff of 10-19, which included counseling and support. Managed a programming budget of $150,000 for the men’s residence halls, co-education apartment and student organization. •Focused on student development theory, counseling skills, community development, stress management, and strategies for influencing group living.

•Managed an all freshman residence hall of 400 + freshman men. •Planned and delivered training programs and in services for over 80 staff members.