Tim Mceldowney Email & Phone Number

Charlottesville, Virginia, United States

Provide MSP Support and Break-Fix Support for PJ Networks’ business clients in Albemarle, Greene, and surrounding counties. Responsible for designing, installing, and supporting primarily Windows-based business computer networks, including both hardware and software support, with a strong emphasis on cybersecurity.Supported a variety of business types and work closely with PJ Networks RMM/Helpdesk team to ensure clients receive the best service possible “whatever it takes”Worked directly with clients to improve their overall operations and business success.Worked and used knowledge for Windows Server 2012 / 2016 / 2019/2022 and VOIP phone systems Supported desktop/laptop computers software and hardware including repairs, malware cleaning, data recovery and more with Microsoft and Apple Operating SystemsWorked with deploying, administering, and troubleshooting Microsoft 365 hosted Exchange mailboxes and all versions of MS Office, including Office 365Worked with managing business-class firewalls and switches, including setup of VLANs, NAT rules, VPN tunnels, IDF/IDSWorked with data backup and disaster recovery software solutions

Charlottesville, Virginia Area

IT Support for Arcane Technologies, Inc. clients and companies with User Support and Line of Business Applications, including support with computers, printers, network equipment, servers, phone systems, routers/firewalls and Internet connections. Provide additional support in network troubleshooting and advance network setup configuration and onsite installs at clients locations.

Charlottesville, Va

Transitioned to IT Support supporting companies with user support and Line of Business Applications, computers, printers, network equipment, servers, phone systems, routers/firewalls and Internet connections. Worked closely with Point-of-Contacts of multiple companies to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization and also define and implement IT policies, procedures and best practices.

Charlottesville, Va

Supporting data center, ISP Centric routers/switches and DS-3, DSL, T-1 Metro Ethernet connections. Support implantation/configuration/install/monitoring telecommunications connections. Support ISP servers including dedicated individual server for client and servers supporting multiple clients for webhosting and email hosting. Responsible for all routing and networking equipment for ISP services in data center, customer connections and in additional Central Telephone Office locations.

Charlottesville, Va

Helpdesk Manager for large media financial company for support of all internal computers and servers and user support of Office Products and Line of Business Applications. Management of staff for daily coverage for support including nightly media distributions.

Charlottesville, Va

Operations Shift Supervisor for Network Center for ISP doing initial circuit connections for Sonnet style OC ring and connections to Central Telephone Offices over an 8 state region. Responsible for equipment installation and connectivity configurations and daily operations of Network Center Staff to include troubleshooting issues with all network equipment, provisioning client’s connections, maintaining network equipment and network infrastructure including firmware updates, staff management and scheduling.

Charlottesville, Va

IT consultant for multiple companies support for computers, applications, server management and replacement, networking infrastructure including router/firewall.

Charlottesville, Va

Major Educational Institution in the IT specific department working on design/develop setups for managing and supporting Windows and Macs in on campus labs, dorm labs and classrooms.

Charlottesville, Va

Support in house computer and networking infrastructure. Work with call center and in-house user’s computers/printers and networking, transitioned users form Unix Terminal System to PC’s and Applications.

Charlottesville, Va

Assembled/configured from components computers for a retail mail order company, acted as Level 3 Support for Tech Support Team. Phone Support for customers with computers and small networks, provided Phone Support for component replacement of computer parts, operating system issues and reinstall.