William Frazier Email & Phone Number

Woodbridge, Virginia, United States

- Serve as a technical subject matter expert on the operation, maintenance, management, and upgrade of hardware/software for the Synergy Integrated Operating Room- Provide advanced level LAN, VLAN and, networking support to customers, agency representatives and team members.- Responsible for assisting with DNS, Subnets, DHCP, firewalls, switch configuration, and default gateways in development labs, hospital sites and, small business clinics- Provides escalated assistance with hardware testing validation and troubleshooting. This includes routers, network switches, encoders, decoders, and PC’s.- Provided elevated support for Arthrex Matrix Management Suite which includes fiber optic and AV components such as encoders, decoders, Cisco Fiber Extreme Switches, Network Media Servers, and more.- Provide technical expertise on the Arthrex Synergy.net Suite which includes database management, HL7 and DICOM, MWL, stability of syncing patient information across OR's, CCU's and more.- Provides expertise and management of Windows Server 2012 R2, 2016, 2019- Exhibit knowledge in Powershell, Linux, and Cisco IOS command line- Review network utilization statistics to verify that Arthrex solutions are properly utilized, and support SLAs are met or exceeded.- Act as a customer technical liaison to Arthrex’s software development teams.- Support Arthrex Integrated OR's for hospitals around the world.

Fredericksburg, Virginia, United States

- Handle all Inbound calls and support for the Indianapolis VA.- Managed services for VA Hospitals.- Provided support for NOAA Marine Mammals Stranding Network in Oregon, Washington, and California.- Configured Cisco MLC IP Phone System- Created technical software user guides for on boarding staff- Configured an ESXi-based server infrastructure.

Fairfax County, Virginia, United States

- Managed phone services for Health Department.- Create, maintain, and update Health department team spreadsheets.- Managed Fairfax County Health Department email.- L1 help desk for the Health Department creating efficient in-office technical support.- Used management skills to keep my team on task and engaged.

Fredericksburg, Virginia, United States

- Maintained a friendly Customer Service with every call taken.- Handled customers needs as they come and distribute tasks as needed.- Handled L2 inbound and outbound calls.- Created tickets for L3 as needed for customer.

Bachelor Of Science - Bs (Currently Enrolled), Cybersecurity And Information Assurance

Associate Of Applied Science - A.A.S, Cybersecurity

- Placed on the 2022 Spring Semester Deans List - Some completed courses include: ITN 107 (CompTIA A+), ITN 101, ITN 260 (Sec+), ITE 115.

High School Diploma, High School/Secondary Diplomas And Certificates, Gpa - 3.0