• Hire, motivate, develop, manage and lead a team of technicians and sub-contractors in a professional manner • Successfully established new customers and grow current customer and Sub-Contractor base throughout Canada and the United States• Develop relationships with current and potential clients to grow the business• Prioritize work and resources to ensure that deadlines are met• Communicate with everyone involved in scheduling in a timely manner with priorities, time & personnel needed. • Interact with clients and Sub Contractors on a regular basis as needed• Quotations – RFQ, RFP• Quality Control of service and projects• Issuing work assignments to technicians• Q and A with Team Members• Ensuring a clean and safe work environment and that Health & Safety and Company Policies are being followed at all worksites and company is compliant on all Health & Safety regulations• Maintaining the integrity, professionalism and confidentiality of the company • Follow up with clients regarding quality of work and customer satisfaction• Co-ordinating work schedules and assignments• Ensuring quality control. Perform regular inspections of each technician’s work for quality, standards, labelling and speed of work. Document results and review with technician. Report findings regularly to Owners• Communicating problems to Management and Team Members• Time Management• Ordering & confirming receipt of material and work orders• Confirming accuracy of plans and work orders • Maintaining inventory of required materials• Invoicing & Purchase Orders

• Start-up national Structured Cabling company specializing in retail technology• Wrote business plan and developed investor pitch to raise capital• Grew business from start-up to over 34 high-profile international retail, QSR, hospitality clients, including McDonalds, TJ Maxx Brands, Metro, Cineplex, Giant Tiger, H&M, HMV, Bulk Barn• Planned, organized, directed and controlled daily national operations, including staff, sales, marketing, purchasing and customer communications• Provided service and installation of networking components, i.e. servers, PCs and peripherals, POS systems, telephone systems, traffic counter systems, music/paging, video surveillance, digital signage, cabling, and various retail technologies across Canada and internationally for over 30 retailers with 3000+ locations• Experienced and committed to managing and driving sales• Simultaneously managed several national, large scale deployments• Lead successful business based on strong project management skills and excellent customer service/communication• Built a strong project team by providing effective direction, coaching and support to employees• Established marketing strategies, collateral and sales plans and controlled budget• Developed and implemented concepts to address customer needs by developing and understating of the intricacies associated with current technologies• Prepared, submitted and managed project budgets and estimates• Planned and prepared daily schedules, milestones and monitored progress• Introduced robust CRM/ERP software

• Key role in returning installations back in-house after third party contract expired• Hired Service Coordinator, staff, technicians and arranged ongoing training• Developed department policies and procedures • Managed and lead the delivery process, maintain a high level of customer satisfaction while managing operational efficiencies, controlling costs within the department and meeting corporate financial goals.• Oversee the support activity associated with the submittal process equipment delivery, outside purchasing, scheduling, labour planning and business issues such as certificates, insurance and approvals.• Drove efficiencies between the sales, operational and financial functions. Manage project completion – on time and on budget• Developed and managed the relationship between G4S and its sub-contracted partners. Ensured subcontractor costs met or exceeded target profitability• Conduit between the sales team, the G4S administration team, Operations teams, and the subcontractor base• Preparation of reports including financial to senior executives as requested; weekly, monthly, etc• Chaired weekly project reviews and maintained reports• Health and safety rep for technology office. Demonstrated an active interest in promoting safety consciousness in the workplace• Responsible for executing the solution for total customer satisfaction.• Responsible for executing the highest quality delivery at the lowest possible cost and operating within an approved plan