Director Of Operations
Ottawa, Canada Area
Canada's leading Medical Transcription and Health Record Management outsourcer. (~1,200 contractors and ~35 staff in Ottawa)Director of Operations (2008-2013) - Responsible for managing day-to-day Canadian operations of Accentus (through acquisition to Nuance) including operations, account management, implementation, human resources, production and customer satisfaction management. Operations Management (2004-2008)- Responsible for managing day-to-day operations of Accentus, including but not limited to: account management, project implementation, human resources, IT, purchasing and accounts receivable. Implementation Management - (2004-2009) - Responsible for all new client implementations, coordinating internal IT, account management and operational task members.Weekly measure and planning surrounding company metrics including: production, administrative cost control, growth, quality, forecasting, human resources, IT, training and asset management.