Tim Jacobs work email
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Tim Jacobs personal email
With over 20 years of progressive leadership experience in corporate and ministry settings, I am dedicated to guiding new and aspiring leaders to build a strong foundation for impactful leadership. As a Certified Life and Leadership Coach, my approach emphasizes accountability, personal development, and sustainable growth rooted in faith.My coaching philosophy combines practical insights and biblical principles to help clients navigate challenges, set achievable goals, and develop resilience. I believe that leadership is not just a role but a responsibility to inspire and empower others through intentional action and integrity.📚 As a contributing author of Lead Yourself Well and creator of various coaching resources, I’m committed to providing tools and mentorship that drive personal and professional transformation.💬 Ready to take your first step toward confident leadership? Let’s connect and start building the path to your impactful journey.
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CoachMantracareKeller, Tx, Us -
Wfm Forecast ManagerGoldman Sachs Sep 2023 - PresentNew York, New York, Us• Oversaw the data analysis and short-term forecasting for the largest external partner in the partner services division.• Managed multiple BPO vendors to provide accurate coverage for all services to the customers of the external partner.• Led and coached a team of forecast analysts to improved job performance by frequent upskilling sessions and hands-on learning. -
Sr. Manager Workforce ManagementActivecampaign Jun 2022 - Mar 2023Chicago, Il, Us• Responsible for analysis on unit economics data regarding customer support business unit. • Evaluated and proposed changes/updates to global rosters resulting in a 15% increase in SLA improvement. • Corrected and improved forecast accuracy from a -30% delta to an approximate ~5% delta. • Weekly business unit performance review to VP and C-Level executives. -
Workforce ManagerMicrosoft Oct 2020 - Jun 2022Redmond, Washington, Us• Scheduling Program Manager • 4,000 support engineers across 100 lines of business. • Provide bi-weekly analysis for groups on our Agile program. • Managed team of 8 analysts for scheduling functions. • Trained our team on system processes in our WFM software (Aspect) improving their skill level from Basic to Intermediate. • Improved schedule efficiency across multiple lines of business from below 70% to 90%+. -
Manager Workforce Management & AnalyticsTripactions May 2018 - Mar 2020Palo Alto, California, UsGrew the WFM department from the ground up. Began with no tools, team, or accurate data into a highly functioning global team utilizing top of the line WFM systems and clear data to make proper decisions.Educated key stakeholders with no prior contact center experience on the importance of WFM and its role within the overall operation.Continuous improvement on processes, systems, data, and mapping of new and current traffic into the contact center. Collaborate with key stakeholders on meeting SLA agreements while increasing efficiencies and reducing costs. Developed a team of forward-thinking WFM analysts across the globe to manage the short and long-term strategy of the operation. -
Principal Workforce Management AnalystSabre Corporation Aug 2016 - May 2018Southlake, Texas, Us*Systems Admin for Aspect software*Responsible for correctly configuring the Aspect and RTA software for Sabre Hospitality Solutions.*Implement and maintain Forecasting and Scheduling for all lines of service*Manage efficiency goals of staff through proactively assessing the forecast to eliminate excess FTE hours worked as well as applying the appropriate overtime resulting in annual savings for the company.*Responsible for data analysis projects to identify trends to increase efficiencies within Customer Service. -
Portfolio Management Systems AnalystMonitronics International Mar 2016 - Jul 2016*Responsible for the prioritization of database requests regarding enhancements and break fixes*Departmental liaison between business partners and IT for customer database requests*Monthly reporting in relation to Dealer information for C level management
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Workforce Management Business AnalystMonitronics International Oct 2012 - Mar 2016*Successfully implemented the upgrade of our WFM software from Blue Pumpkin to Aspect eWFM.*Serve as a Systems Administrator for Aspect software.*Manage efficiency goals of staff through proactively assessing the forecast to eliminate excess FTE hours worked as well as applying the appropriate overtime resulting in annual savings for the company.*Responsible for data analysis projects to identify trends to increase efficiencies within Customer Care and Monitoring.*Working with Operations to train employees, supervisors and managers regarding the implementation of Aspect eWFM.*Promoted to Sr Analyst Oct '13*Promoted to Business Analyst Sept '14
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Resource Desk Coordinator IiAdt Security Services Dec 2005 - Oct 2012Boca Raton, Florida, Us*Improved the relationship between Workforce and Customer Operations managers and supervisors with proactive communication and assessing individual needs*Train interns on all daily tasks regarding workforce responsibilities which resulted in better experiences by the employees and supported departments*Manage efficiency goals of staff through proactively assessing the forecast to eliminate excess FTE hours worked as well as applying the appropriate overtime resulting in annual savings for the company.*Created text notification for overtime opportunities via Excel which increased service level 3-5 points.*Completed New Horizon training program in Microsoft Office Excel
Tim Jacobs Skills
Tim Jacobs Education Details
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Western Governors UniversityGeneral
Frequently Asked Questions about Tim Jacobs
What company does Tim Jacobs work for?
Tim Jacobs works for Mantracare
What is Tim Jacobs's role at the current company?
Tim Jacobs's current role is Coach.
What is Tim Jacobs's email address?
Tim Jacobs's email address is ti****@****bre.com
What schools did Tim Jacobs attend?
Tim Jacobs attended Western Governors University.
What skills is Tim Jacobs known for?
Tim Jacobs has skills like Forecasting, Training, Team Building, Business Analysis, Customer Service, Call Centers, Workforce Management, Management, Customer Retention, Customer Satisfaction, Team Leadership, Aspect.
Who are Tim Jacobs's colleagues?
Tim Jacobs's colleagues are Lidia Szadzińska, Abdullah R., Daniel Young, Murali Perivilli, Matt Graff, Siddhant Ghorpade, Tigran Sahakyan.
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