Tim Moore Email & Phone Number

Fulton, MS, US

Tupelo, MS

• Provide Hardware/software diagnosis/repair and technical service to a variety of customers including Governmental and Law Enforcement offices.
• Provide technical and support services for company staff.
• Maintain Customer Networks and Systems to include Active Directory, wireless connectivity, backup services and general LAN/WAN support.
• Perform service/support for low voltage equipment (i.e. cameras, security systems, electronic locks, Telecommunication systems).

Tupelo, MS

• Responsible for coordinating and assisting in the operations of the department.
• Assists faculty and staff by providing hardware/software support for their personal computers/related devices, University provided equipment, and assists students utilizing departmental computer labs.
• Organizes and conducts training sessions for faculty and staff.
• Coordinates the technical management processes of the departmental computer equipment.
• Analyze present and potential system needs and make recommendations for the purchase of necessary hardware and/or software.

Johns Creek, GA

• Troubleshoot, repair and maintain server, pc and laptop systems to support the company's engineering and scientific functions.
• Provide technical hardware support and guidance related to GxP and Non GxP systems.
• Analyze equipment (pc's and servers) with scientific instruments attached and take appropriate corrective action.
• Completed 250+ system backup project using Symantec/Norton Ghost imaging software four months ahead of schedule resulting in the R&D IT department saving over Twenty Thousand dollars.

Tucker, GA

• Administrated clients/customers server environments utilizing Kaseya to manage Windows Server 2003/2008/2010, Hyper-V, Active Directory, Fonality telephony systems, and Sonicwall firewalls.
• Provided administration of client network environments to include creating/administrating GPO’s, user accounts, system backups, and email accounts.
• Resolved a variety of client issues, including, operating system problems, LAN connectivity issues, DNS, DHCP and static IP issues, VPN configuration/connectivity problems, software problems, hardware issues, email.
• Served as a team member for projects such as virus software installation pushes for new clients.

Atlanta, GA

• Managed the daily support and maintenance of 4 schools (3 elementary schools and 1 high school) within the Atlanta Public School District; this involved daily contact with school administrators and teachers to keep.
• Administered the schools PC labs, re-imaged PC’s using Norton Ghost, supported the instructor’s laptops, ensured network connectivity, Performed Laser & Inkjet Printer maintenance, and resolved other software or.
• Administered, configured, diagnosed, upgraded, and repaired Macintosh computers used within the school labs and other learning environments.
• Configured, diagnosed and repaired Promethean boards.

Dallas, GA

• My duties involved the installation, configuration, and maintenance of Comcast cable, internet, and VOIP telephone services. These services were utilized in both consumer and business environments.
• Performed drop installations, reconnects or disconnects, and installed additional outlets as needed.
• Performed installation and troubleshooting of Comcast television, broadband and telephone services to ensure that existing hardware such as DVR’s, telephone jacks, router/firewalls, and home alarm systems were fully.

Alpharetta, GA

• Served as a direct interface to resolve outstanding issues for external customers, internal specialist, field, or site engineers at Hewlett Packard.
• Troubleshot customer problems and interacted directly with Field Engineers as it related to parts orders and delivery; data collection, isolated problem sources, investigated causes, recommended solutions, and managed.

Shoreline, WA

• Performed support for the various ministries that Crista was involved with including, but not limited to Teen & At-Risk Camps, Elementary and High School Campuses, World Concern Charities, New Hope Adoption Services.
• Utilized Active Directory to manage user and group permissions and passwords.
• Performed various PC & Network support duties including setup & support of video conferences, VPN & VNC remote connectivity, firewall & router configuration/maintenance, supported printers, monitored & maintained NAS.
• Researched, designed and built audio-visual conference rooms resulting in a substantial cost savings to Crista since hiring design and installation crews was not required.
• Created and maintained user documentation that detailed hardware, software, and access processes for management and end users.

Associate'S Degree, Business Administration And Management, General, 3.95

Bachelor'S Degree, Computer Forensics, 3.82

High School Diploma