Tim Pham Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

- Currently maintaining a 96% Customer Satisfaction (CSAT) score. - Address and resolve escalation on platform issues to ensure seamless functionality.- Conduct thorough testing of software features to assist users in overcoming platform challenges.- Provide dedicated troubleshooting through Zoom, chat, and email channels. - Leverage a range of tools, including Datadog, Zendesk, Glean, Outreach, Chrome DevTools, and SFDC.- Combine my sales expertise with technical proficiency to effectively engage with customers and drive the adoption and utilization of Outreach.- Proficient in resolving issues related to the integration between SFDC and Outreach, ensuring seamless functionality and data synchronization.

Seattle, Washington, United States

Outreach is a Sales Execution Platform with the most B2B buyer-seller interaction data in the world. Outreach helps revenue organizations automate sales engagement and act on revenue intelligence to improve their efficiency, predictability, and growth.- Winner of the Turbocharger Award in January 2024- Closed $5.4M in renewals ARR in 2023 with 71% RR - Reviewed and executed renewal contracts- Forecasted renewals using Tableau - Led expansions & upsell opportunities- Processed AWS Marketplace deals - Competency in Salesforce, Zendesk, Outreach, Tableau- Drove US, CAN, APAC, EMEA and AUS markets across all customer segments

Renton, Washington, United States

I’m giving back and support the efforts of Doug Baldwin’s work to build a stronger and safer community.

Seattle, Washington, United States

The NexWave is a prescription based DME prescribed for the use of pain management and neuromuscular reeducation. A safe and alternative method to opioid medication. Call points consist of Physcial Therapists, Orthopaedists, Podiatrists, Primary Care Physicians , Anesthesiologists, Rheumatologists. - 2020 - Exceeded new rep target of 25 orders for the first 3 months with 31 orders.- 2021 - Exceeded 2021 Q1 target with 110% to quota | Ranked #1 the region for Workers’ Comp prescriptions | Ranked #2 out of 25 Territory Managers in the Northwest Region for February.

Manhattan Beach, Ca

Managed the Southern California territory calling on Pain Management, Orthopedic and Neuro physicians to solicit Worker’s Compensation patient referrals for UCLA RE:Claim Opioid Tapering Program. Meet with physicians to identify qualified patients and to submit proper medical documents for carrier authorizations.

Greater Seattle Area

Orthofix International is a diversified, global medical device company focused on improving patients'​ lives by providing superior reconstructive and regenerative orthopedic and spine solutions to physicians worldwide.Responsible for calling on Orthopedic Surgeons, Podiatrists and General Surgeons in outpatient clinics, surgery centers and hospitals. Accountable for all OrthoFix sales activities from prospecting to close of business. Maintain up to date credentials at hospital facilities to be compliant with facility​ guidelines. - Attend O.R. cases per physician's request - Ability to read chart, X-ray, MRI, CAT notes and diagnosis- Made in-home or outpatient clinic visits to fit patients with Orthofix PhysioStim devices- Trained clinical staff, physicians and patients on the proper use of PhysioStim devices- Monitored patients' progress with follow up exams at physician offices - Collect and provide required paperwork to execute billable packages to insurances2017 - Ranked 8th on CEO list for Rep of The Year2016 - Quota Buster Award Recipient2015 - Close FY 2015 with 127% YTD in revenue | Closed 3rd qtr with 178% in revenue | Closed 2nd qtr with 130% in revenue.

Seattle Wa

VWR, headquartered in Radnor, Pennsylvania, is a global laboratory supply and distribution company with worldwide sales in excess of $4.1 billion in 2011. VWR enables the advancement of the world's most critical research through the distribution of a highly diversified product line to most of the world's top pharmaceutical and biotech companies, as well as medical research and healthcare organizations.2014 - Implemented the very first Elga Water System at a major account- Achieved Q1 Incentives for VAS performance with 101%- Achieved March VAS performance with 102%- Achieved February VAS performance with 108%2013- Finished 2013 with 103% YTD ATGM Target- Finished 2013 with 100% YTD VAS Performance- Independently captured an opportunity worth $150K+ARR in consumables- Grew the equipment product portfolio 16% YTD- Won a bid at a major hospital worth over $100,000 in revenue- Managed client relationships through daily sales activities- Responsibled for managing supplier relationships- Extensive technical product knowledge to assist customers in product selection

Kirkland, Wa

TSI Incorporated is an industry leader in the design and production of precision measurement instruments that set the standard for measurements relating to respirator fit testing, aerosol science, air flow, indoor air quality, fluid dynamics and bio-hazard detection. Responsible for all of WA, ID, OR, AK, CO, WY, MT sales targets for Health & Safety product line. My customer base included Hospitals Healthcare Facilities Military, Fire & Police Departments, Aerospace, General Industry, City/County/State/Federal Government Agencies.2012- Achieved 93% of 2012 quota - Achieved 100% of 3rd Quarter Sales Plan - 2012- Achieved 127% of September Sales Plan- 2012- Territory Ranked #1 in sales revenue for 2nd quarter of 2012RESPONSIBILITIES:- Provided in-service instrument evaluations- Provided instrument training sessions to customers acquiring new instruments- Managed the opportunities pipeline on a monthly basis- Managed and establish sales meetings with customers on a weekly basis- Maintained CRM through SAP CRM

La Jolla, Ca

Responsible for growing the territory, enhancing current business with new and additional products, and developing business relationships. Product portfolio includes (q)PCR reagents and consumables, competent cells, transfection reagents, purification kits, drosophila consumables, lab equipment, etc. Markets include San Diego County and Riverside County. - Exceeded monthly gross profit quota for 2010. - Exceeded monthly gross profit quota for 2009.- Achieved revenue of $828,133 in 2010, up 58% from 2008.- Achieved gross profits of $347,101 in 2010, up 56% from 2008.- Captured an additional $22K PO from the Karin Lab in 2010.- Increased over 40% in Chemicals & Reagents for 2 consecutive years.- Secured a PO contract for $33K from the Karin Lab at UCSD.- Grew Manual Liquid Handling product line by 61% with $233,618 from 2008.- Maintained a gross profit margin of 39.56%.- Established business relationship with Dr. Roger Tsien, a recipient for the 2008 Nobel Prize.- Won contract bid for Point Loma Nazarene University account in 2008, 2009 & 2010. - Established a Preferred Vendor contract with VMRF (Veterans Medical Research Foundation).

Seattle, Wa

- Assisted in the project planning of Rumble At The Ridge Celebrity Golf Tournament. - Co-directed and managed the Seahawks’ participation in the Sea-Fair Parade.- Conducted a SWOT analysis of the Seahawks’ website compared to 32 other NFL teams. - Implemented a database to record former and current Seahawks’ employees.- Co-captain for project “Blitz Day”, a marketing initiative to kick off the 2005 season.- Managed the Gatorade Junior Football Camps.

Software Programming

Road to achieve a certificate in software programming. This will supplement my current Technical Support Engineer role to help me master.

Bachelor Of Arts, Business Administration, Marketing

➢ Distinguished Level and Silver Level awards recipient. ➢ Marketing Club Executive Cabinet member. ➢ Planned and managed Marketing Club’s.