Tim Phelan Email & Phone Number

St. Louis City County, Missouri, United States

Greater St. Louis Area

Responsible for nine hubs throughout Missouri & Kansas launching 250 daily routes with an annual budget of $10M.Key Roles and Responsibilities:►LED AN EFFORT TO CENTRALIZE CUSTOMER SERVICE, shifting from branch to corporate level, resulting in annual savings of $750K and a more consistent approach to communication with the customer base.►MOVED A LINE HAUL FLEET OF LEASED TRACTORS AND BOX TRUCKS to an outsourced model reducing annual expense by $250K and eliminating legal exposure.►SECURED ON TIME DELIVERY FOR A KEY CUSTOMER, who struggled with late releases from their DC by adding an additional pickup. This resulted in their product being out for delivery an hour earlier every day.►STREAMLINED SORT PROCESS AT A HUB SORTING 12,000 PACKAGES PER NIGHT, reducing sort cost and all but eliminating mis-sorts. Net result was improved service and a savings of $75K per year. Market Expansion | Product Development | Forecasting | Customer Relationships | Customer Satisfaction | Customer Service | Insightful | Strategy | Leadership | Strategy | Communicator | Problem Solver | Negotiator | P&L Management | Change Agent | Change Management Distribution Center Operations | Delivery Performance

Greater St. Louis Area

Founded and owned a regional delivery company serving customers in Missouri, Illinois, Indiana and Iowa, providing on demand, distribution, LTL and retail distribution with top line sales of approximately $20 million per year.Key Roles and Responsibilities: ►CREATED A DEDICATED NETWORK FOR A PHARMACEUTICAL WHOLESALER consistently met on time and scanning metrics while adding $2.5M to top line.►DEVELOPED A DEDICATED 24/7/365 SPECIMEN NETWORK FOR A MAJOR HOSPITAL GROUP in Eastern Missouri. This included a unique solution at the largest hospital which allowed site scanning by walkers at dozens of locations within the facility.►AFTER WINNING A BID WITH A LARGE OFFICE SUPPLY COMPANY, created a commingled network with several verticals covering Eastern Missouri and most of the state of Illinois. This added $5 million per year to top line sales.Startup | Risk Taker | Innovative | Resourceful | Collaborator | Planning | Strategic Partnerships Performance Management