Tim Pickens Email & Phone Number

Plano, Texas, United States

Enseo is the fastest growing hospitality in-room entertainment systems integrator with a 20+ year history of delivering sustainable innovation for the world’s largest hotel groups. In addition, Enseo is the preferred media player platform for America's leading digital signage providers in markets that include everything from retail and cinema lobbies to education. The Enseo solution includes free-to-guest content, hotel branding, remote monitoring and management, robust guest features, Wi-Fi, digital signage and more. For more information, visit www.enseo.comAs Vice President of Customer Operations, I am proud to lead the team that is responsible for insuring that Enseo's customers experience the highest quality of post-sale service, support and product performance. This includes: Supply Chain Management of the company's global manufacturing and logistics partners to insure on-time, cost efficient availability of quality products; Project Management services to provide carefully coordinated, on-time installation of Enseo's products and services at the customer's property; and, exceptional post-installation Customer Support Services to guarantee the highest level of ongoing product performance and reliability.

Dallas/Fort Worth Area

The Center for Intelligent Supply Networks at the UT Dallas Jindal School of Management helps companies improve their supply chain performance through education, research, and consultation. The center is dedicated to bringing industry and university leaders together to solve supply network problems that challenge us in every day life and to promote and share industry best practices.The advisory board of the Center for Intelligent Supply Networks consists of senior UTD faculty and Industry executives. The advisory board provides strategic direction to the center, promotes the center and influences the research initiatives and academic programs offered by the center.

Richardson, Texas

RENI Analytics is an organization of proven analytics practitioners and technology professionals. We are Dallas based, with operations in the US and in India. Our unrelenting focus is to evangelize and implement data driven business processes and decision making in enterprises using today’s big data technologies and analytical methodologies. High-Tech Partner – Significant contributions included:• Participating as one of the lead contributing partners on the team responsible for helping a $50B+ global server, storage and networking products manufacturer develop a future state networked supply chain strategy, capabilities model and IT architecture.• Managing the successful implementation of a new ERP system (NetSuite) and PLM system (Arena) for the fastest growing hospitality in-room entertainment systems integrator.

Plano, Texas

Entegra is an early stage company originally focused on the design and development of ruggedized commercial and military mobile computing devices. Current offerings are focused on propriety hardware/software cyber security solutions.As Vice President of Operations, I was responsible for helping define and direct all aspects of the company’s Operations and Supply Chain processes including Procurement, Quality, Manufacturing, Planning, Customer Service, Logistics and Product Record Management. This included the establishment of all partnerships and processes to ensure the efficient movement of product through the Supply Chain as well as providing extensive international on-site management of the production “start-up” with Entegra’s Taiwanese ODM and CM partners. This resulted in the successful transition of the company’s new line of products from concept through the prototype phase and into volume production.

Plano, Texas

ESI developed communications systems and products targeted for the SMB market. ESI marketed those products through a diverse Reseller network that included a broad cross-section of telephone interconnect companies and independent communications sales and service companies throughout North America. Sales in 2013 were approximately $23,000,000. Managed the team responsible for all aspects of the company’s Product Operations including Supply Chain Management, Manufacturing, Quality, Procurement, Planning, Order Fulfillment, Warehousing, Logistics, Call Center Support as well as Accounts Receivable Management. • Implemented a formal S&OP process and tools that resulted in improvement of inventory turns from 4 to 8. • Established Accounts Receivable processes that improved Days Sales Outstanding from 47.7 to 40.6.• Negotiated and Implemented a Vendor Owned Inventory agreement with the company’s largest ODM/CM partner resulting in an increase in average payable terms from 45 to 120 Days. • Created call handling teams and tiered escalation procedures that resulted in the reduction of: Maximum Hold Times for incoming support calls from 58 minutes to 9 minutes; Average Speed of Answer from 2 minutes to 40 seconds; and Average Hold Times from 6 minutes to 3 minutes.• Developed order fulfillment procedures and metrics that resulted in average “Perfect Order” obtainment of 99.9%.

Plano, Texas

Managed a staff of Product Managers responsible for the Lifecycle Management of the company’s portfolio of products. • Developed weekly project tracking templates for management as well as long-term strategic road map models.• Defined formal product lifecycle phases for all products and created associated criteria for each stage. • Created detailed project plan templates for use in all New Product Introduction phases.

Plano, Texas

Directed all aspects of the company’s Manufacturing and Supply Chain Operations including global coordination of all Procurement, Production, and Logistics between ESI's U.S.-based operations and the company's Malaysia & Taiwan ODM/CM partners. • Oversaw the implementation of a new ERP system (MAS500) that resulted in improvements and increased efficiencies throughout the company’s operations. • Developed a partnership with the University of Texas at Dallas to deliver formal employee training and certification in Lean Six Sigma, Continuous Improvement, and Supply Chain Management. • Focused on freight consolidation and utilization of ocean freight to decrease inbound shipping costs from an average high of $4.78 to $.78 per unit.

Dallas/Fort Worth Area

Consulted with various Dallas-area companies regarding Supply Chain design and Process Improvement. Focused on implementation of industry best practices to improve inventory turns, reduce costs and increase customer satisfaction.

Dallas, Texas

Efficient Networks, Inc. was a leading developer and supplier of high-speed DSL customer premises equipment which served a global customer base (AT&T, SBC, Deutsch Telecom, Telmex, etc.). Sales in 2000 were $394,000,000.Led the team responsible for the global management of all Supply Chain, Planning, Production, Quality and Materials Management/Procurement activities for the company. • Spearheaded the development and implementation of a globally integrated Supply Chain strategy focused on maintaining a high level of predictable service at a reduced per unit cost through the collaboration of internal management functions and outsourced execution tasks. Resulting improvements included: An increase in inventory turns from 4 to 14; a reduction in inventory holdings from net $63,000,000 to $8,000,000; and a reduction in transportation costs per unit by 61%.

Richardson, Texas

STB Systems, Inc./3dfx Interactive, Inc. was a leading designer, manufacturer and supplier of Video Graphic Controller Cards for the OEM personal computer industry as well as the U.S. and European Retail Channel. In 1999, STB Systems was purchased by 3dfx Interactive. In 2001, Nvidia purchased 3dfx. Sales in 2000 were +$250,000,000.Managed the Richardson, Texas operation consisting of 125 employees involved in Engineering, Finance, IT, Customer Service, Sales, Procurement, Operations and Human Resources. Also responsible for the El Paso, Texas production support operation consisting of 12 employees and the company’s Juarez, Mexico operation consisting of 900 employees involved in Manufacturing and Fulfillment. In addition, directed the coordination of all Supply Chain activities with the company’s Taiwan/China manufacturing partners.

Richardson, Texas

Helped to establish a formal Program Management team focused on the successful planning, organizing, managing and controlling of company resources (IT, Engineering, Finance, Production, Product Management, etc.) across multiple functional lines in order to complete specific financial, performance and scheduling objectives as defined within each program’s “Charter”.

El Paso, Texas & Juarez, Mexico

Directed all aspects of the company’s Juarez, Mexico and El Paso, Texas production/warehousing operations including Manufacturing, Logistics, Quality, Customs Compliance, Procurement, Finance, Human Resources and Customer Support. • Managed an increase in: Annual sales from $25,000,000 to over $200,000,000; direct labor force from 250 employees to 2,100 employees; and, annual average units produced from approximately 20,000 to 400,000.• Planned, managed and executed the successful expansion of the Juarez manufacturing facility from 39,000 to 78,000 sq. ft. in 1995 and the construction of an additional 136,000 sq. ft. manufacturing facility in 1997.• Achieved ISO9000 registration for both Mexico and El Paso operations enabling an increase in quality levels from 25,000 Defective Parts per Million to less than 5,000 and First Pass Test Yields from 70% to 97%.

Richardson, Texas

Responsible for all Marketing, Sales, and Account Management activities related to Subcontract Manufacturing Services (PCB and mechanical assembly) performed by STB Systems in its Juarez, Mexico manufacturing facility. • Managed an increase in sales from $50,000 per month to $300,000 per month and established a successful Customer Service team consisting of 3 employees.

Richardson, Texas

Responsible for North Texas area sales and customer support for the company’s line of electrical and electromechanical components and assemblies. Duties included sole responsibility for operation of the Richardson, Texas sales office; coordinating sales efforts with manufacturer’s representatives and direct factory sales personnel; establishing new accounts; and daily support of existing customers.

Richardson, Texas

PME was a subcontract manufacturer of electronic/mechanical assemblies and devices with Sales/Administrative offices in Richardson, Texas and a 40,000 sq. ft. manufacturing facility located in Juarez, Mexico. As Customer Development/Operations Manager, my responsibilities included the initiation, coordination and on-going support of all daily operational and planning activities between PME and its subcontract assembly customer base.