- Developed proposals of work and designed approaches to answer clients’ key questions and objectives - Drafted custom quantitative research questionnaires utilizing various methodologies on a client need basis including but not limited to segmentation, conjoint, and MaxDiff - Analyzed data in a exploratory, human-centric manner to uncover not just insights but the stories that connect them- Built and presented narrative reports composed of data-driven insights and strategic business implications- Managed client communication and relationship throughout entire research lifecycle- Mentored associates on research best practices within projects

- Established a system of data management channels and procedures to acquire and analyze historical knowledge- Drafted internal impact memos about community partnerships and their relationship with Wintrust- Wrote Community Impact external and internal communication strategy and content- Created a Wintrust-wide Community Impact survey centered on community employee engagement - Analyzed the holistic impact of community partners & nonprofits

- Conducted the theoretical and quantitative analysis of a survey on “How Social Identities Affect One’s Stance on Crime and How Local Governments Should Deal with Crime”- Co-wrote an in-depth literature view on the topic as well as our research findings and analysis- Created & presented a research poster at the Loyola Research Symposium on the findings

- Developed and conducted 16 programs on diversity, chemical abuse, personal development, relationships, security, and academic performance for 68 direct residents- Mediated a wide variety of crisis and conflict situations including medical emergencies and interpersonal conflicts - Facilitated room condition reports, maintenance requests, incident reports, and the room change process. Enforced college policy through the role of being on-duty

- Transferred the excel-based membership database to Salesforce CRM to create more effective outreach campaigns and tracking of participation within the young professional’s organization, Junior Board- Drove growth and increased engagement of the Junior Board through the analytical evaluation of outreach techniques, event attendance, and market research- Organized the Junior Board’s annual fundraiser, raising $45,000 for the Emergency Assistance Fund - Coordinated Catholic Charities’ largest donation drive, the Celebration of Giving, and oversaw the recording of donations into Salesforce CRM to ensure validity of collection and distribution of 4,000 donations