Tim Poole Email & Phone Number

Cleveland, Ohio

• Coming aboard initially as a Consultant Project Manager to guide the new owner through the past, present, and what the future would bring, in January 2015 being raised to General Manager of the Restaurant, with continued consulting for the Marina.• Developing a business plan to increase business profit for the new owner, redesigning the operating plan, cost-cutting by 20% to 30%, and setting new goals and objectives, while repairing damages to customer relations that occurred during the buyout.• Directing all marketing and promotional activities including the communications and public relations programs, as well as executing all promotional events, celebrity visits, charity fundraisers, and holiday events.• Developing and executing new park events, taking the venue from 7 annual events to over 50, which has resulted in event sales growing by 300% and Marina sales increasing by 30% to a sold-out environment, with a waiting list of 30+ customers.• Forecasting and analyzing sales, costs, labor, and profit to facilitate the fulfillment of financial goals and company initiatives, as well as maintaining accounting records.• Identifying and resolving any staff concerns, issues, or complaints as well as identifying the developmental needs of others and providing coaching and mentoring.• Providing both transient and seasonal marina patrons with applicable rules, ordinances, and regulations, ensuring that rules/regulations are observed, while answering questions or inquiries concerning marina policies and procedures.• Fostering and promoting effective relations with dock rental and storage rental customers, the community, and industry partners, successfully meeting and exceeding goals for the management firm and the Cuyahoga County Government.

Cleveland, Ohio

• Managed all aspects of the Marina, while working directly with Jay Ross, the head of Central Services for Cuyahoga County, meeting but exceeding all goals and objectives during 8-year tenure.• Directed and oversaw the marketing for both the Marina and the restaurant, including bringing both enterprises onto all the social media platforms, as well as created a new Events department, all of which resulted in a waiting list for the Marina for the first time ever.• Recruiting, hiring, training scheduling all 5 Managers, 2 Assistant Managers, and 86 staff for all positions across the organization, building effective teams.• Grew the business from 8 events to more than 70 events, including "Burning River" with Great Lakes Brewing, "Malachi House Fund Raiser", and numerous corporate parties, while increasing Marina sales by 35% and the restaurant by 650%.• Reviewed all contracts and annual insurance premiums, and upgraded the worker's compensation discounts, as well as improved Marina services with the purchase of a 25,000-pound Travel Lift Forklift for $325,000 as well as a skid steer lift to complement the forklift fleet.• Won 2 state of Ohio Grants for a recycling program that put 80% of the waste in recycled waste, while also being involved with all inspections from the Fire Department, City Food inspectors, and State Liquor Control, meeting and exceeding all necessary requirements.• Implemented a Safety and Security program for all staff and developed the SOPs for the program, while handling all staff complaints, providing discipline as necessary for both the Marina and the restaurant.• Improving the business profile, increasing visitors from 45,000 per year to 150,000, with 600% growth in new restaurant business in a 3-year period and 30% net income in a 4.5-month seasonal business, while sustaining this growth and revenue for the next five years.

Cleveland, Ohio

Cleveland, Ohio