Client Services Delivery Leader for all North America’s Hybrid Cloud Services Accounts. Drove delivery excellence and efficiency across 2000+ accounts.• Directed major pricing decisions, led contract negotiations, and conducted monthly financial evaluations to optimize company performance.• Enhanced organizational productivity and quality while slashing overall spend by over $1M per quarter.• Revamped 100+ contracts for enhanced security, simplicity, flexibility, and efficiency in… Show more Client Services Delivery Leader for all North America’s Hybrid Cloud Services Accounts. Drove delivery excellence and efficiency across 2000+ accounts.• Directed major pricing decisions, led contract negotiations, and conducted monthly financial evaluations to optimize company performance.• Enhanced organizational productivity and quality while slashing overall spend by over $1M per quarter.• Revamped 100+ contracts for enhanced security, simplicity, flexibility, and efficiency in execution.• Stabilized profits across North America amidst 20% rise in labor costs by implementing strategic cost-saving measures, including optimizing onshore/offshore resources, restructuring teams, renegotiating contracts, and deploying automation initiatives.• Boosted average client satisfaction scores by four points through enhanced efficiency and automation, demonstrating marked improvement in operational effectiveness.• Spearheaded seamless integration of new acquisition as Integration Delivery Leader, ensuring all contractual obligations were met within auditable standards and by specified deadlines. Show less

Executive account leader for $350 million global car rental account, overseeing 400 resources worldwide. Responsible for all delivery support/enhancements/initiatives for 1000+ applications and third-line management of multiple cross-functional global teams.• Assumed leadership of IBM's largest Travel and Transportation account, successfully resolving client friction and enabling client to double their delivery work with IBM from $25 million to $65 million in one year. • Directed… Show more Executive account leader for $350 million global car rental account, overseeing 400 resources worldwide. Responsible for all delivery support/enhancements/initiatives for 1000+ applications and third-line management of multiple cross-functional global teams.• Assumed leadership of IBM's largest Travel and Transportation account, successfully resolving client friction and enabling client to double their delivery work with IBM from $25 million to $65 million in one year. • Directed delivery, operations, and strategic direction, with full accountability for bottom-line factors such as long-range planning, account P&L, client relationships, and contract compliance.• Championed large-scale Information Technology transformation, focusing on cloud adoption and innovation/automation initiatives.• Drove IT transformation initiatives by leveraging Garage Methodologies and Cloud technologies.• Institutionalized culture of automation and innovation, delivering annual client savings of $400K.• Developed and implemented strategic support model during COVID-19 crisis, which enabled client to recover from bankruptcy and save more than $45 million annually contributing to growth towards recognition as $9.4 billion company. Show less

Executive account leader for $250 million healthcare insurance provider account while directly maintaining oversight for 300 global resources. • Achieved 20% reduction in staffing and operational costs while significantly boosting productivity by 20%.• Established culture of continuous process improvement and innovation, resulting in annual client savings of $250K.• Enhanced gross profit percent by 10% through strategic and efficient restructuring efforts.

Project Executive with responsibility for overseeing Construction and Engineering operations for major telecommunications account. Managed global team of 180+ resources and 5 Delivery Managers with full accountability for financial management, client relations, and overall project delivery.

Owned and managed Solution Delivery CRM processes and Application Development and Maintenance processes, including Data Security and Privacy (DS&P) for North America IBM Global Business Services. Managed finances and operations for six North America Delivery Excellence and Risk Management sectors.

Managed strategy and deployment of “Maintenance and Manage” Webify product. Coordinated Cross-Industry and Cross-Department teams throughout IBM.

Managed end-to-end Outbound Notification telecommunication proposals. Managed multiple vendors (Cisco, Genesys, Paraxip), and multiple IBM towers. And had complete financial management (budget and pricing), contract negotiation, and resource management responsibilities.

Senior Delivery manager over multiple Project Managers/projects. Single point of client ownership to manage the support and modernization of Aetna Enrollment applications, including contract negotiations, team management, and financial management.

Manager over IBM internal support systems, including managing support and enhancement teams (domestic and global), contracts, finances, and projects.

Development Manager over the large Integrated Sales Forecasting and Vehicle Allocation applications. Managed multiple supervisors, system engineers, developers, and projects.

Phase II alumni and instructor. Developer on large automotive industry systems.