Tim Shea Email & Phone Number

United States

Portland, Oregon Area

• Spearhead the strategic direction and execution of development operations, overseeing all aspects of operational development, release strategy, and deployment processes.
• Streamline development workflows and implement best practices to enhance efficiency, quality, and scalability across the organization.
• Foster a culture of innovation, collaboration, and accountability within the development and engineering teams, driving continuous improvement and learning.
• Establish and maintain effective communication channels between operations, development, product management, and other cross-functional teams to ensure alignment.
• Lead and mentor a diverse team of engineers, fostering professional growth and career development opportunities.
• Collaborate with executive leadership to define and execute long-term operational strategies, roadmaps, and resource allocation plans

Portland, Oregon Area

• Orchestrated a team of 8 engineers tasked with the daily surveillance of the SaaS platform, ensuring seamless operation of all applications, services, and infrastructure, while strictly adhering to SLA commitments.
• Oversaw the maintenance of 1700 production servers (comprising hardware and virtual instances) distributed across 6 data centers, encompassing 4 physical locations and 2 AWS environments, along with approximately 2000.
• Ensured strict compliance with SLAs, meticulously monitoring performance metrics and implementing corrective measures as necessary.
• Spearheaded the automation, deployment, configuration, and monitoring of the SaaS infrastructure across diverse Linux and Windows platforms, driving operational efficiency and reliability.
• Directed a cross-functional "deployability" team, comprising engineering, QA, and Ops specialists, dedicated to establishing and disseminating deployment best practices and processes.
• Facilitated daily interactions with Engineering management to address and resolve escalations promptly, maintaining optimal system performance and user satisfaction.

Portland, Oregon Area

• Directed a proficient team tasked with the day-to-day surveillance and upkeep of the SaaS platform, ensuring adherence to stringent SLAs.
• Spearheaded the automation of system builds and production code deploys, significantly reducing deployment times from 16 hours to a mere 1 hour.
• Effectively managed daily escalations with Engineering management, employing strategic problem-solving skills to mitigate issues promptly and maintain optimal system functionality.
• Collaborated closely with engineers to streamline product delivery processes to Operations.
• Assumed responsibility for the management and configuration of third-party software platforms, including Dynatrace and Akamai, ensuring seamless integration and optimal performance.
• Proactively identified optimization opportunities and resolved service delivery challenges across the entire SaaS environment, driving continuous improvement and operational excellence.

Portland, Oregon Area

• Responsible for day-to-day monitoring and troubleshooting issues that came up within the SaaS platform.
• Built automation for capacity planning.
• Front line for responding to alerts.
• Participated in 24x7 on-call rotation.
• Responsible for deploying code into production and configuring monitoring for it.
• Worked with engineers to come up with solutions for issues found in production environment.

Portland, Oregon Area

• Responsible for troubleshooting customer issues for both On Premise and SaaS offerings.
• Escalation point for all support engineers
• Worked with sales on a daily basis to provide technical answers to potential customers.
• Developed new hire training program and trained all new hires.
• Delivered technical presentations for company conferences of 200+ customers