Tim Simpson Email & Phone Number

· Providing dedicated consumer & business support for TomTom Sports products· Troubleshooting technical support queries· Liaising with other departments to report issues and provide product feedback· Attending focus groups and meetings to discuss new products and updates · Training and assisting new team members· Sales support building trusting relationships between the brand and the customers.· Providing technical advice and information for the various TomTom sports products.· Responding to customer product reviews on various online shops and marketplaces.· Contacting customers who have posted on social media and online forums.· Liaising with logistics to ensure repairs are completed efficiently.· Liaising and working with finance to ensure refunds are processed

Amsterdam Area, Netherlands

Job role and skills:• Troubleshooting technical support queries • Providing technical advice and information for the various TomTom products.• Responding to customer product reviews on various online shops and marketplaces.• Contacting customers who have posted on social media and online forums.• Liaising with logistics to ensure repairs are completed efficiently.• Liaising and working with finance to ensure refunds are processed• Complaints handling.• Selling TomTom products and services.

Amsterdam Area, Netherlands

Job role and skills:• Responding to customer queries via phone, email and chat.• Order Management• Liaising with Logistics partners to plan, amend and re arrange deliveries.• Handling customer complaints and returns.• Advising on policies and procedures.• Providing product information.• Responsible for taking payments via all methods.• Complaints handling.

Job role and skills:• Taking payments for tickets, food and drinks.• General administrative and cleaning duties.• Assisting and directing customers to their screens and seats.• Piracy Checks.• Up selling on tickets, food and drinks. • Providing information and recommendations on the current and up and coming films.• Any other duties as requested by the team leader.