Following many years as the main contact for the UK - USA and Canadian markets, the opportunity arose to take on the rest of the export territories and unify the sales team into one entity. Having attended international shows within the Garden / leisure and the Cycling industry for the previous six years, and establishing a good working and personal relationship with a number of the pre-existing clients it was the natural progression to unify the sales team under one banner. Working closely with clients and taking on board the guidance published by government bodies more recently due to Brexit the export market has really taken off and is well managed by our team. Due to efforts of the team we were award the prestigious Queen's Award for Enterprise for International Trade.Additional Duties within the export role • Preparing pre-customs paperwork, EUR1 forms, Packing lists and declarations • Organising container shipments to and from clients • Customer relationship management • International shows / Travel • Working with different cultural and religious preferences (Japan, Israel, Europe)• Importing and exporting goods Trimetals products are now available in 22 countries around the world and growing

National Sales Manager for Multinational Company. Trimetals manufacturers a substantial range of quality metal garden buildings and stores.Trimetals unique designs and high quality materials provide the end user with piece of mind and a guarantee unrivalled in the Industry (25 years).Trimetals Products are manufactured and distributed from our factory in Dorset. Trimetals have spent the past 50 years establishing our Prestige brand within the Home Market and have established a key agent network in Europe. In addition Trimetals products are now available in Japan, Australia, New Zealand and the USA. The home market and sales into the holiday home industry have been major contributing factors to the success of Trimetals over the Past 30 yearsThe development of the Trimetals Bicycle Store and later the Motorcycle Garage has seen Trimetals expand and move into new markets. Trimetals introduced the First Ever Police approved Bicycle Store (Protect.A.Cycle) and Motorbike Garage (Protect.A.Bike) in 2010 as a result Trimetals have seen a dramatic increases in sales worldwide. With Exports now accounting for a substantial percentage of our success we are honoured to have been short listed for the Queens Award for Enterprise (export achievement) 2016 with the results known in March.A big thank you to all of our customers without whom we wouldn’t have been able to develop the Trimetals brand.Further information on the company can be found on Trimetals website www.trimetals.co.uk.

During School and University holidays I helped (well probably hindered) the production facility at Trimetals, This provided me with a vast product knowledge which I utilise to this day. Through this insight into how the manufacturing process works i also was given an in-depth introduction to the world of purchasing and sales which started me on my journey to my current job role .

Assistant head of support for the Call of Duty 2012 gaming franchise on the Major League Gaming Platform.Roles Train new staff Carry out reports for head of staff Carry out daily maintenance Report to senior management Customer service Escalation servicesCarry out bans Provided templates for support staff Actively promote the brand Feedback community ideas to management Participate in competitive staff matches As the Call Of Duty franchise expanded and Esports became more popular, with the increasing use of streaming platforms (Twitch, Youtube and MLG.tv) the competitive gaming scene became more widely respected, with the increase in number of players requiring support within the MLG community and 2011/12 season seeing a paid for premium support package being offered to the community and having excelled in lower roles on the previous incarnation of the franchise (Modern Warfare 3) my job role changed to assistant Following a number of successful months, pressures of work and the impending birth of my daughter meant that I had no choice but to leave the role and let others take over the reins.

Support specialists for Major League Gaming, an Esports platform on which professional and non professional gamers compete for accolades and capital. My role was to provide support to the community and assist with the daily running of both the European and American competitive gaming league and online Tournament within the Call Of Duty community.During my time in this position (site wide) I completed the most amount of support tickets for three months in a row and was provided with 6 consecutive months of support agent of the month.Trained new employees and volunteers coming into the Major League Gaming franchise and to provide support to these staff members on a daily basis

Work experience / placement