Tim Steeb Email & Phone Number

North Carolina, United States

Charlotte, North Carolina

Quickly establish rapport with bereaved family members, assessing their needs and providing responsible assistance while remaining sensitive to their distress. Use interpersonal and analytical skills to aid them in making difficult financial decisions regarding products and services. Presell funeral services and cemetery plots, usually in a home presentation. Solicit leads through references and cold calling. Successfully guide current and potential customers through emotional discussions about a delicate topic. Ranked among the top 15% in sales growth.

Developed new business to business accounts in Uniform Sales Division through prospecting and cold calling. Grew existing customer base through upselling, cross-selling, and negotiating service agreement renewals. Nurtured relationships with key decision makers, maintaining customer satisfaction by ensuring quality standards, and proactively resolving customer concerns.Managed one of the largest customers in the Charlotte location.Top 2% in new customer growth and existing customer add-ons.

Led a retail sales district of 3 locations, 34 people, and 22 routes. Brought in 14% of total zone sales. One of top two districts in the company in safety and people scoring. Led a successful marketing plan, inspiring and educating retail sales representatives, through district meetings, in using the plan to accelerate sales growth. Coached RSRs one-on-one to develop their sales and customer service skills. Worked with Operations to optimize Distribution Center layout, saving representatives roughly 27 minutes/day, and cutting company payroll approximately $780,000/year. An adaptation of this was implemented nationwide.Grossed over $12M in annual sales, growing 12% PY the first year and averaging 6% annually afterward.Resume | Confidential