> Served as a Product Owner for multiple products on the Commercial Lines Transformation program, a $500M effort to modernize legacy applications into a modern system to establish Nationwide as a national commercial carrier> Acted as the Product Owner for ClearQuote, an agent-facing quoting application designed to automate and streamline quoting multiple lines of business, including Businessowners Policy, Workers Compensation, Business Auto, General Liability, and Umbrella>> Leveraged User Experience to ensure quoting process met user needs>> Collaborated with a cross-functional team to capture business needs and reflect them in the final design>> Developed Umbrella upsell functionality to achieve revenue growth goals>> Collaborated virtually with an Agile development team that included a group of offshore developers and testers to approve design requirements and optimize each iteration’s results> Served as the Product Owner for the Agent Notification product, which created automated agent portal notices and e-mails utilizing Salesforce’s outbound message tool>> Developed requirements and managed the backlog of user stories>> Facilitated workshops with Business, IT, and program leadership to identify business outcomes and user needs, as well as to gain consensus on solutions>> Integrated data from two legacy agency management systems into Nationwide’s version of IBM’s MDM database>> Identified cross product dependencies to meet the scope and achieve stated program benefits and objectives> Established and managed the Download project, which addresses a critical agent need of downloading customer data from Nationwide to their internal agency management systems > Acted as the program’s primary liaison to the regional and staff sales partners>> Served as the primary point-of-contact for all work occurring in the strategic shift of moving from an Exclusive Agent program to an Independent Agent program

> Served as the product owner for multiple products within the Affinity organization with the goal of creating relationships with organizations, such as Alumni, Financial, Sporting, etc., to drive profitable growth for personal lines and banking products at discounted prices to the organization’s members> Acted as the Product Owner for the Business Process Management (BPM) project, which was developed to simplify and standardize the account setup process for new Affinity groups across the multiple business functions of sales, marketing, relationship management, contracting, and compensation> Served as the Product Owner for the Partner Portal, a co-branded B2B site that facilitated Marketing Plan and Marketing Tactic approvals>> Negotiated pricing and schedule with the selected training vendor, S4NetQuest>> Completed usability reviews to improve the Partner Portal’s usability and reduce adoption risk>> Developed build-to-run processes for creating and retiring portals and User IDs and resetting passwords> Acted as the Product Owner for the Business Enterprise Affinity Management (BEAM) project, which enabled a user to manage business rules, affinity group contracts, and marketing suppression information>> Managed and maintained the backlog of user stories and requirements aligned to achieving business outcomes>> Created training materials and communications for internal users

> Served as the Product Owner for Nationwide Agribusiness’ conversion from Commercial Intellisys to Policy Decisions for Business Auto>> Managed all phases of the product life cycle, including initiation, solution scoping, design, development, and implementation>> Represented the organization at weekly program portfolio management meetings to manage cross company investments and align projects with business strategies>> Developed and managed the user acceptance testing (UAT) plan > Served as the Product Owner for the company’s electronic filing system, E-file, which automatically created new and renewal business tasks and routed the tasks to the appropriate underwriter>> Created, implemented, and managed the document prep plan for underwriting files before shipment to the vendor for document scanning, storage, and then shredding>> Trained underwriting staff on E-File and new underwriting processes

> Acted as the Business Lead for OPOE (One Point of Entry), which revolutionized NationwideAgribusiness’ submission process> Initiated, enabled, and supported process re-engineering initiatives> Developed, deployed, and maintained revised business procedures and system processes> Facilitated post-implementation reviews to ensure compliance with process requirements

> Served as the the business, requirements, and test lead for PAIS (Producer Administration Information System)> Led meetings with technical resources and business resources in multiple locations to determine business requirements, data anomalies, and conversion scope for system conversion projects> Documented data mapping, extract file layout, file load hierarchy, extract parameters, error message format, and sanity checks system conversion projects> Coordinated test plan execution, test plan error reporting, and test plan error resolution for system conversion projects

> Acted as the SME and business lead on numerous small projects to add investment options included GMWB (Guaranteed Minimum Withdrawal Benefit) to the Principal Financial Group’s variable annuities> Estimated hours for business resources to complete project tasks> Reviewed project proposals and project quotes from different business units> Planned, coordinated, and directed pre-delivery project tasks and post-delivery project activities> Created design specifications for technical resources> Wrote and executed project and test plans> Effectively controlled project scope