Tim Wang Email & Phone Number

Minneapolis

• Manage and monitor multi-tenant HyperV hosting infrastructure.
• Schedule and prioritize data center service requests and incidents within established SLAs.
• Provide technical support to customers’ servers and end user computing environments.
• Manage and escalate critical system emergencies with 24/7 on call availability.
• Managed datacenter unified threat appliances and site to site VPN connections.
• Create and implement virtualization migration plans.

Hopkins

• Support and management of customer’s computing infrastructure comprising of end user servers, mobile, LAN, and WAN technologies.
• Deploy, administer, support Microsoft Windows Server environments
• Deploy, manage and support Microsoft Exchange environments.
• Manage, prioritize, and direct support team’s workflow and client support requests.
• Manage and support remote access technologies to provide and improve customer’s mobile workforce productivity
• Implement and support on premises and offsite data backup and recovery solutions for customers