Tim Wang Email & Phone Number

Minneapolis

• Manage and monitor multi-tenant HyperV hosting infrastructure.• Schedule and prioritize data center service requests and incidents within established SLAs.• Provide technical support to customers’ servers and end user computing environments.• Manage and escalate critical system emergencies with 24/7 on call availability.• Managed datacenter unified threat appliances and site to site VPN connections.• Create and implement virtualization migration plans.• Monitor and manage on premises and offsite backup services.• Collect and document evidence in annual SSAE16 SOC audits.• Administer patch management of Windows and Exchange servers for crop insurance company.• Implemented Novell Open Enterprise conversion to Windows Active Directory for a manufacturing company.• Implement Office 365 desktop migration for a manufacturing company.• Planned and implemented a managed service provider conversion to cloud hosting hybrid solution for an insurance company.• Implemented virtualization project of legacy Windows NT4 based business quoting service for an insurance company.

Hopkins

• Support and management of customer’s computing infrastructure comprising of end user servers, mobile, LAN, and WAN technologies.• Deploy, administer, support Microsoft Windows Server environments• Deploy, manage and support Microsoft Exchange environments. • Manage, prioritize, and direct support team’s workflow and client support requests. • Manage and support remote access technologies to provide and improve customer’s mobile workforce productivity• Implement and support on premises and offsite data backup and recovery solutions for customers• Deploy and manage UTM appliances• Manage clients’ volume licensing programs and maintain licensing compliance• Deploy, administer, and upgrade enterprise server and endpoint security solutions • Planned and implemented Remote Desktop Server deployment with thin client end points for a medical clinic• Planned, created, and implemented HIPAA security compliance policy for a medical clinic• Deployed a call center data / voice infrastructure and desktop computing for a telemarketing company• Managed and deployed Windows XP conversion for a manufacturing company• Migrated entire IT infrastructure for a manufacturing business’s relocation project.• Implemented Novell Netware conversion to Windows Active Directory migration for an insurance company. • Deployed managed service solution improving support ticket response and resolution times, increased support efficiency, productivity and overall customer service satisfaction• Conducted quarterly regulatory security audits for a securities company• Implemented WAN solution for a multi-site retail chain to centralize inventory and POS.• Configured and deployed LAN / WAN and POS solutions for retail chain’s new store expansions