Tim Watson Email & Phone Number

Collingwood, Victoria, Australia

Melbourne, Australia

Core Responsibilities:• Maintain a safe Security space by working closely with the business & our SOC• Work with third parties to ensure both sides align in regards to our security posture• Implement and manage our WAF solution• Develop and run training sessions to raise InfoSec awareness across the business• Manage our ongoing Cloud migration & subscription• Facilitate ongoing threat detection & intelligence activities• Author our local InfoSec Security Incident Plan• Analyze and identify security incident trends and identify ways to avoid repetition• Conduct forensic investigation while working collaboratively with our SOC, Infra & EUS teams.

Melbourne, Australia

Core Responsibilities;• Deliver a high-quality, efficient operation by providing technical support to key stakeholders regarding a range of technologies, applications, systems and software’s• Enhance user end experience by championing continuous improvement initiatives across process and functionalities• Foster and nurture strong stakeholder relationships, while managing enquiries, engagement and complaints• Configure mobile devices (e.g. iPhones, iPads), laptops and computers with user logins, and relevant programs for operations• Liaise with key stakeholders to gather preliminary information in order to identify and diagnose underlying issues• Troubleshoot and resolve technical issues both onsite and remotely, ensuring the process is documented accurately• Empower employees to resolve issues by enhancing their capabilities through the development of clear user-guide manuals, processes and documentation • Keep abreast of emerging technologies, economic changes and trends to identify opportunities for improvement and development• Test and assess new technologies against the organisation’s capabilities and strategy • Mentor, train and coach junior end-user support engineers while overseeing activities to ensure compliance with relevant requirements (e.g. policies, procedures, guidelines)• Manage the entire project lifecycle from concept to completion across deployment, upgrades, and integration• Prepare and present a range of reports for the management team to provide insights into the infrastructure performance

Core Responsibilities;• Delivered exceptional end-user experience by managing technical enquiries, issues and complaints in a timely manner• Provided support to the management team by offering advice and recommendations regarding new technologies, processes, documentation and systems• Demonstrated impeccable customer service skills across a range of communication channels (e.g. face to face, online, phone)• Educated key stakeholders of the technologies, software’s and programs processes, functionalities and capabilities • Tested, repaired, and maintained the operations of a range of technologies and systems• Installed, updated and configure systems to support the team's operational activities• Managed the asset directory including setting up the login for new users, updating security levels and deactivating accounts

Vce Units 1 - 4

High School Diploma